Sr Client Services Project Mgr

Quad • Bentonville, AR

2d • Onsite

About The Position

Quad is seeking a Senior Client Services Project Manager to serve as the lead point of contact for a Fortune 500 retail account. The role manages multiple complex projects from beginning to completion, with a focus on detail, strategic perspective, continual process improvement, and workflow efficiency. The position is fully onsite in Bentonville, Arkansas.

The Project Manager develops and coordinates project timelines, facilitates status meetings, manages project lifecycle stages and deliverables, and ensures scope, expectations, and objectives are clearly defined and met. The role works cross-functionally with stakeholders, communicates project status and next steps, solves problems, and guides the team in client knowledge and use of project management tools and processes.

Quad describes itself as a global marketing experience company that uses a data-driven integrated marketing and manufacturing platform to help clients streamline solutions and improve marketing effectiveness. The company emphasizes employee ownership, belonging, and equal opportunity.

Requirements

• Bachelor’s degree in advertising, communication, marketing, or a related field; appropriate education and/or experience may be substituted on an equivalent basis.
• Minimum 2–4 years of integrated project management experience in an agency or retail setting.
• Experience with Microsoft Teams, Word, Excel, PowerPoint, and Outlook.
• Exceptional written and verbal communication skills.
• Ability to respond quickly and effectively to client needs and issues.
• Thorough knowledge and understanding of multichannel functionalities, including project scope, technologies, team responsibilities, and QA/QC processes.
• Proven ability to lead projects and team goals by taking ownership and driving results.
• Ability to help the team solve problems and resolve issues.

Nice To Haves

• Knowledge of Adobe Creative Suite and project management methodologies.
• Strong background in retail business and the retail space.
• Ability to learn client-specific project management programs and processes; prior experience with Workfront or similar tools is preferred.
• Strong interpersonal and management skills.
• Ability to negotiate, solve problems creatively, build relationships, and think strategically.
• B2C marketing experience.

Responsibilities

• Develop timelines for multichannel projects, covering each stage from strategy through production.
• Facilitate daily or weekly status meetings to refine workflows and meet speed and quality needs.
• Steward the client’s brand and project expectations to ensure deliverables and objectives are met accurately and on time.
• Create job schedules, progress analyses, status updates, and reports that communicate feedback, action items, and next steps to all parties.
• Manage projects through all lifecycle stages and take accountability for deliverables and execution.
• Define project scope clearly, forecast appropriate timelines, answer questions, and identify missing information.
• Work cross-functionally to negotiate, solve problems creatively, build relationships, and think strategically.
• Develop and guide the team’s client knowledge, skillset, and use of project management tools and processes.
• Communicate project reports clearly and effectively to stakeholders.

Benefits

• Medical insurance
• Prescription insurance
• Dental insurance
• Vision insurance
• 401(k) retirement savings
• Paid time off
• Holidays
• Additional benefits for eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Senior