Senior Client Service Manager - Transportation & Trucking

Gallagher•Benton, KY

25d

About The Position

Gallagher is seeking a Senior Client Service Manager to join its Commercial Transportation team. The role leads delivery of client service and insurance solutions, working with senior leaders, clients, colleagues, and carrier partners to build relationships, address complex challenges, and ensure client interactions add value. The position contributes to strategy, mentors team members, and supports client and team success. The Senior Client Service Manager leads renewal strategy for complex accounts, identifies coverage gaps and growth opportunities, provides consultative risk-management guidance, and oversees service quality, compliance, and client and policy data. The role uses Gallagher technology to improve productivity and processes while managing multiple priorities and meeting client expectations.

Requirements

Bachelor's degree and at least 5 years of client service and/or claims management experience, or a high school degree/GED and at least 10 years of client service and/or claims management experience.
Property and Casualty Insurance License.
Proficiency in Microsoft Office.
Ability and desire to build relationships and deliver results.
Adaptability and resilience in managing shifting priorities.
Collaborative mindset and ability to work with teams across Gallagher.

Nice To Haves

Proficiency in EPIC AMS is strongly preferred but not required.

Responsibilities

Lead renewal processes and strategy for complex accounts, including compiling client information, conducting needs analysis, and helping deliver timely, tailored solutions.
Identify coverage gaps, review claims, secure existing business, and drive sales of additional services and lines of coverage.
Build and maintain relationships with clients and carrier partners through timely responses and strong customer service.
Provide strategic guidance to the team on client risk-management needs through consultative conversations and innovative strategies.
Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
Conduct regular audits to ensure regulatory compliance and maintain high service standards.
Oversee accuracy and management of client and policy data using Gallagher systems.
Use Gallagher technology to enhance productivity, streamline processes, and deliver quality results.
Manage multiple priorities to complete tasks on time and meet client expectations.