Chef de projet client senior / Senior Client Project Manager

Trane Italia•Montreal, QC

89d•Hybrid

About The Position

Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, committed to putting the planet first. Sustainability is integral to their business. The Senior Client Project Manager will leverage relationship-building skills to establish trust and transparency with clients, managing key client relationships from sale through installation and algorithm deployment. This role involves highlighting the completion of technology implementation milestones and articulating their value in modernizing client properties. The CPM is also expected to continuously contribute insights to improve the client experience, working within a BrainBox AI Workplace Presence model that dedicates specific in-office days each month for relationships, learning, and innovation. This position is ideal for someone passionate about solving challenges and joining a team that brings autonomous energy-efficiency technology to the built environment.

Requirements

BCom/BSc/BEng
2+ years’ experience in project management or account management at a software company
Experience building and maintaining relationships while working to mitigate churn and drive engagement, renewals, client loyalty and retention
Ability to create structure in ambiguous situations and design and execute effective strategies
Impressive executive presence and communication abilities
Strong public speaking and presentation skills
Highly organized, collaborative, and detail-oriented
Passion for technology and for being a part of a fast-growing SaaS company
Experience working with cross-functional teams (e.g. Sales, Product, Marketing, IT, Operations)
Project management (e.g. MS Project, Liquid Planner, other) experience
French-English bilingualism is required. In addition to fluency in French, successful candidates must have full professional proficiency in English in order to support and collaborate with English-speaking clients, colleagues and/or various stakeholders.

Nice To Haves

technical and/or HVAC experience a plus
Proficiency in MS Excel/PowerPoint preferred

Responsibilities

Serve as the main point of contact between BrainBox AI and various participants in any given implementation of our technology
Communicate and deliver value to our clients throughout their project life cycle with BrainBox AI by maintaining a regular cadence with them
Be the trusted partner for the client over the life of a Proof-of-Concept (POC) project and/or a Commercial Contract
Understand client outcomes and manage client expectations by communicating with clients, analyzing client metrics / usage, and gathering other feedback to ensure activity and client engagement levels are kept high
Represent the voice of the client and provide input on the installation process, the onboarding procedure, monitoring, ongoing value-added service, and support
Serve as the primary contact for scheduling and coordinating flawless installation, the onboarding of new clients, training of end users and as post installation support
Collaborate with the onboarding team to optimize BrainBox AI applications as per Clients’ requirements and expectations and troubleshoot technical issues raised by clients
Gauge clients’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
Identify opportunities for Clients to act as BrainBox AI advocates (e.g. testimonials, case studies)