R_364536 Senior Client Manager - Voluntary Benefits

Marsh McLennan•Los Angeles, CA

8d•Hybrid

About The Position

Marsh is seeking a Senior Client Manager for its Voluntary Benefits team within the People and Investments business. This consultant will work independently, bring strong leadership and client communication and management skills, and help develop the overall strategy for a subset of clients. The role involves managing and expanding a book of business that includes large, mid-sized, nuanced, or specialized accounts, and may contribute to sales efforts for complex, high-priority accounts owned by senior colleagues. The position is hybrid, with at least three days per week in the local office or working onsite with clients. The position is accepting applications through November 13; no year is specified. The role calls for a collaborative professional with a strong record of delivering client results. The successful candidate will develop sales and retention strategies, analyze clients’ needs and recommend customized solutions, address escalated concerns, and build relationships within client organizations and professional networks. The position also includes participation in industry events and conferences and working in an environment that embraces AI and technology-enabled tools. Marsh describes its culture as vibrant, inclusive, and flexible, with professional development opportunities, interesting work, supportive leaders, and a range of career opportunities. The company offers health and welfare benefits, tuition assistance, 401(k) savings and other retirement programs, employee assistance programs, and potential performance-based incentives. The applicable base salary range is $119,000 to $237,500; pay is determined by factors including experience, skills, training, location, certifications, education, and applicable minimum wage requirements.

Requirements

Bachelor’s degree required.
Voluntary Benefits subject matter experience required.
Strong knowledge of voluntary benefits products, processes, and markets, including supplemental health, identity theft protection, legal, auto/home, discount and purchasing programs, pet insurance, and life with long-term care.
At least 5 years of experience as a consultant with a background in client management for large clients or sales for large clients.
Strong financial and business acumen.
Ability to work in a fast-paced environment and manage multiple conflicting priorities to meet or exceed deadlines.
Current Life/Health license, or ability to obtain one within 6 months of hire.
Strong collaboration and team-focused skills, including relationship-building with Marsh Health & Benefits and Voluntary Benefits colleagues.

Nice To Haves

Demonstrated success working with C-suite executives.
Demonstrated success expanding and retaining client relationships.
Ability to support large-market clients.

Responsibilities

Maintain and expand a large to mid-sized book of business, including larger or nuanced accounts across industries or specialties.
Contribute to sales work for complex, high-priority accounts owned by senior colleagues.
Develop sales and retention strategies for client accounts using knowledge of client needs, market trends, and product and service offerings.
Conduct client analyses and create customized product and solution recommendations.
Address escalated issues promptly and help keep client relationships in good standing while meeting promised timelines and deliverables.
Engage and nurture relationships and professional networks within client organizations.
Attend and participate in industry events and conferences to build a professional network, stay close to the relevant market, and represent Marsh.
Work effectively in an environment that embraces AI and technology-enabled tools.