R_364536 Senior Client Manager - Voluntary Benefits

Marsh McLennan•San Diego, CA

1d•$119,000 - $237,500•Hybrid

About The Position

Marsh is seeking a Senior Client Manager to join its Voluntary Benefits team within the People and Investments business. The role calls for an independent consultant with strong leadership, client communication, and client management skills who can help develop strategy for a subset of clients. The position is hybrid, with at least three days per week in a local office or onsite with clients. The Senior Client Manager maintains and expands a large to mid-sized book of business, including larger or nuanced accounts across industries or specialties. The role develops sales and retention strategies, analyzes client needs, recommends customized products and solutions, resolves escalated issues, and builds relationships within client organizations. The position also involves attending industry events and conferences, contributing to sales work for complex accounts owned by senior colleagues, and working effectively with AI and technology-enabled tools.

Requirements

Bachelor’s degree required.
Voluntary Benefits subject matter experience required.
Strong Voluntary Benefits product, process, and market knowledge, including areas such as supplemental health, ID theft protection, legal, auto/home, discount and purchasing programs, pet insurance, and life with long-term care.
At least 5 years of experience as a consultant with a background in client management for large clients or sales for large clients.
Strong financial and business acumen.
Ability to work in a fast-paced environment, manage multiple and conflicting priorities, and meet or exceed deadlines.
Current Life/Health license or ability to obtain one within 6 months of hire.
Strong collaboration and team-focused skills, including relationship-building with Marsh Health & Benefits and Voluntary Benefits colleagues.

Nice To Haves

Demonstrated success working with C-suite executives.
Demonstrated success expanding and retaining client relationships.
Ability to support Large Market clients.

Responsibilities

Maintain and expand a large to mid-sized book of business, including larger or nuanced accounts across industries or specialties.
Contribute to sales work for complex, high-priority accounts owned by senior colleagues.
Develop sales and retention strategies for client accounts using an understanding of client needs, market trends, and product and service offerings.
Conduct client analyses and create customized product and solution recommendations.
Address escalated issues in a timely and effective manner, maintain positive client relationships, and meet promised timelines and deliverables.
Engage and nurture relationships and professional networks within client organizations.
Attend and participate in industry events and conferences to build a professional network, stay close to the relevant market, and represent Marsh.
Work in an environment that embraces AI and technology-enabled tools.