Voluntary Services Officer

Veterans Health Administration • Baltimore, MD

8d • Onsite

About The Position

The Voluntary Services Officer supervises and manages the day-to-day coordination of the Center for Development & Civic Engagement (CDCE)/Voluntary Service and supports Public Affairs and Community Outreach Programs throughout the VA Maryland Health Care System (VAMHCS). The role provides guidance and supervision to Voluntary Service Specialists at three medical centers and hands-on volunteer and donation management support at the Baltimore VA Medical Center.

The officer manages the health care system’s CDCE program and specialized initiatives, including the Baltimore VAMC Escort Program, Compassionate Contact Corps, Fisher House Program at Perry Point VAMC, student shadowing and observation experiences, the Volunteer Transportation Network at several VA locations, and the new State Veterans Home at Perry Point VA Medical Center. The position also develops community partnerships, oversees volunteer and donation operations, manages program finances and reporting, and represents VAMHCS in community and media settings.

Requirements

• One year of specialized experience equivalent to at least the next lower grade GS-12, including experience such as planning special events; developing policies and programs for voluntary services; managing donation and financial accounts; volunteer management, fundraising, philanthropic engagement, and community relationships; understanding applicable laws, VA policies, regulations, and health care accreditation requirements; and presenting to audiences of varying sizes.
• Current federal employees and certain former federal employees applying for a GS-13 position must meet the time-in-grade requirement of 52 weeks at GS-12.
• U.S. citizenship is required.
• Complete the required application, questionnaire, and online assessment.
• Applicants tentatively selected for VA employment in a testing-designated position are subject to urinalysis for illegal drug use.
• Selective Service registration is required for males born after December 31, 1959.
• Subject to background and security investigation.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• Serve a one-year probationary period or two-year trial period, as applicable.
• There is no educational substitution at this grade level.

Nice To Haves

• Extensive knowledge of VA volunteer management, strategic fundraising, and philanthropic engagement to develop community relationships and leverage community support and advocacy.
• Experience using the online CDCE portal to track volunteer hours, process volunteer applications, and update community or organization membership status.
• Direct experience applying VHA Directive 1620 and VHA Directive 4721 concerning solicitation, acceptance, and accounting of gifts and donations.
• Experience directing a comprehensive program of volunteers, Veteran Service Organizations, and community partners in a clinical or hospital setting.
• Experience with the VA purchase card program.
• Exceptional oral and written communication skills with diverse populations and experience giving presentations.
• Effective project management, event planning, judgment, decision-making, and team management skills.

Responsibilities

• Plan and conduct evaluations for subordinate staff, adjusting activities and program emphasis as indicated by evaluation results.
• Guide and supervise Voluntary Service Specialists at three medical centers.
• Provide hands-on volunteer and donation management support at the Baltimore VA Medical Center.
• Manage volunteer recruitment, screening, selection, assignment, and dismissal when necessary.
• Manage, coordinate, evaluate, and report on the effectiveness of the health care system’s Center for Development & Civic Engagement Program.
• Manage, supervise, and support the Escort Program, Compassionate Contact Corps, Fisher House Program, student shadowing and observation experiences, Volunteer Transportation Network, and the new State Veterans Home at Perry Point VA Medical Center.
• Develop, manage, and coordinate a CDCE program that meets health care system needs and uses community resources.
• Coordinate agendas, management participation, and leadership presentations for quarterly VA Voluntary Service Committee meetings.
• Ensure compliance with applicable Joint Commission standards for VHA volunteers, including maintaining volunteer files, training records, assignment guides, assessments, and role-specific documentation.
• Maintain and document donations in the VA enterprise-wide system of record and comply with requested national, VISN, and local audits.
• Manage the office’s fiscal operations and accountability, including preparation of an annual operating budget.
• Plan, design, and develop volunteer roles and work, tailoring them when needed to accommodate volunteer populations or special needs.
• Educate and train authorized VA program staff on effective use of volunteers and donations and management of strategic partnerships in compliance with applicable policies and regulations.
• Develop short- and long-term strategic and operational plans in support of organizational values, mission, and objectives.
• Establish local policies and procedures for strategic use of volunteers and community partnerships across the health care system.
• Research potential community partners to assess their suitability for non-monetary partnership agreements.
• Write and oversee preparation of statistical and narrative reports required by VAMHCS, VISN 1, HSA 1.3, and the CDCE Program in VA Central Office.
• Manage the health care system’s gift and donation program, conduct periodic reviews, and recommend ways to increase revenue for patient care through partnerships and donor relationships.
• Represent VAMHCS at community and organizational meetings and serve as a spokesperson to local and national media on volunteer and gift and donation programs.

Benefits

• Comprehensive federal employee benefits package for eligible employees.
• Potential credit for job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual, subject to approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed