Voluntary Services Officer

Veterans Health Administration•Fort Harrison, MT

About The Position

This position is within Voluntary Services for the Montana VA Health Care System. It provides oversight of the full scope of business across Voluntary Service, Philanthropic Engagement, and Partnership Solutions at locations across the healthcare system, VA administrations, and State Veterans Homes. The officer provides technical and administrative supervision to subordinate staff and exercises broad authority over volunteer program operations, personnel actions, organizational design, philanthropic development, and donated funds. The role plans and leads philanthropic activities, assesses organizational needs, develops volunteer roles and programs, and establishes local policies and procedures for volunteers and community partnerships. It ensures compliance with applicable Joint Commission standards and oversees volunteer files, training records, competency assessments, recognition programs, General Post Funds, in-kind development, and community partnership research. The officer advises executive leadership on community resource use and serves as a local subject matter expert and advisor to the VA Headquarters Voluntary Service National Advisory Committee. The regular schedule is 8:00 a.m. to 4:30 p.m., Monday through Friday. Compressed or flexible scheduling is not authorized. Ad hoc telework may be authorized and discussed during the interview. Occasional local and national travel is required; extended evening or weekend hours may be necessary. Work is typically performed in an office but may also occur at clinics, regional offices, national cemeteries, outdoor locations, and crowded conferences or conventions. Relocation and recruitment incentives are authorized; permanent change of station is not authorized.

Requirements

One year of specialized experience equivalent to at least GS-11 in the normal line of progression, including relevant experience such as planning and executing special events; developing policies and programs for voluntary services; managing General Post Fund or other financial accounts; representing volunteer programs in speaking engagements; and presenting to audiences of varying sizes.
Current federal employees and certain former federal employees must meet the GS-12 time-in-grade requirement of 52 weeks at GS-11, if applicable.
U.S. citizenship is required.
Selective Service registration is required for males born after December 31, 1959.
Completion of the required application, questionnaire, and online assessment is required.
Selected applicants must complete a background/security investigation and online onboarding process.
Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
Ability to perform work involving standing, walking, climbing stairs, bending, and sometimes lifting or transporting materials, equipment, and supplies; reasonable accommodation or workplace adjustment may be used.
Ability to travel occasionally, locally and nationally, and to work extended evening or weekend hours when required.
No educational substitution is available at this grade level.

Responsibilities

Provide technical and administrative supervision to subordinate staff, which may include an Assistant Chief, Specialist, Program Support Assistant, Secretary, or other administrative staff.
Plan and lead philanthropic activities and programs across dispersed healthcare system locations, VA administrations, and State Veterans Homes.
Conduct and analyze comprehensive needs assessments to align programs with organizational mission and goals.
Exercise final authority over personnel actions and organizational design proposals related to integrating without-compensation employees.
Ensure compliance with applicable Joint Commission standards for VHA volunteers, including maintenance of official personnel files, training records, assignment guides, competency and performance assessments, and role-specific documentation.
Design, develop, and implement volunteer recognition and incentive award programs.
Oversee General Post Funds and in-kind development activities.
Manage day-to-day philanthropic development activities.
Monitor donated monetary funds within the healthcare system's General Post Fund accounts and approve allocation and distribution of funds.
Prepare business case justifications for anticipated expenses, including alignment with VA and VHA goals, strategy identification, benchmarking, and budget evaluation.
Manage projects and events of varied sizes and scope.
Maintain supervisory responsibility for registered volunteers in accordance with Joint Commission and occupational standards.
Plan, design, and develop volunteer roles and assigned work.
Advise executive leadership on strategic use of community resources, assess risks, anticipate outcomes, and identify alternative strategies.
Establish local policies and procedures for strategic utilization of volunteers and community partnerships across the healthcare system.
Advise the VA Headquarters Voluntary Service National Advisory Committee.
Research potential community partners to assess suitability for non-monetary partnership agreements.
Serve as the local subject matter expert on volunteer and donation management.

Benefits

Comprehensive federal employee benefits package; specific eligibility depends on position type.
Potential credit for job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual, subject to request and approval.

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