Voluntary Services Specialist

Veterans Health Administration•Bonham, TX

9d•Onsite

About The Position

The Voluntary Services Specialist works in the facility’s Center for Development and Civic Engagement (CDCE)/Voluntary Service office and reports directly to the Chief. The role supports the interconnected lines of business of Voluntary Service, Philanthropic Engagement, and Partnership Solutions, applying knowledge of the federal government, VA and its administrations—with a primary focus on VHA—and relevant laws, regulations, policies, procedures, accrediting organizations, and agency structures. The specialist assists with developing, coordinating, and managing the CDCE office and independently manages specific programs or portions of larger programs. The position supports program planning and implementation, volunteer management, community outreach and partnerships, donations, and special events. The role may be filled at GS-07, GS-09, or GS-11, subject to the qualifications and promotion requirements described in the announcement.

Requirements

U.S. citizenship is required.
Complete the application, questionnaire, and required online assessment.
Selective Service registration is required for males born after December 31, 1959.
Meet applicable time-in-grade requirements for GS-07, GS-09, or GS-11 if applicable as a current or former federal employee seeking the relevant appointment.
GS-07: One year of specialized experience equivalent to GS-05 in relevant volunteer/philanthropic activities, community communication, technical program development, program recordkeeping and recognition, and identifying skills and attitudes for sensitive assignments; or one year of related graduate education or superior academic achievement; or an equivalent combination of qualifying experience and education.
GS-09: One year of specialized experience equivalent to GS-07 in volunteer-program planning, supervision and coordination; program evaluation and improvement; recruiting, interviewing and evaluating employees or volunteers; interpersonal communication; and applying program principles and practices; or two years of related graduate education or a qualifying graduate degree; or an equivalent combination.
GS-11: One year of specialized experience equivalent to GS-09 in managing volunteers and contributing organizations in a medical or hospital setting; developing and implementing a marketing plan; managing a program service budget and donation needs list; applying laws and regulations governing the General Post Fund and donated gifts; and applying personnel practices for interviewing, screening, placement, and counseling; or a qualifying doctoral degree or graduate education; or an equivalent combination.
Submit transcripts if relying on education to meet qualification requirements; only qualifying education from accredited institutions is creditable.
Complete required background/security screening and online onboarding; provide acceptable identification for pre-employment requirements.
Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
Serve a one-year probationary period or two-year trial period, as applicable.
The work has no inherent physical requirements that cannot otherwise be performed with accommodation or workplace adjustment.

Responsibilities

Assist with developing, coordinating, and managing the Center for Development and Civic Engagement (CDCE) Office; independently manage specific programs or portions of larger programs.
Assist the CDCE/Voluntary Service Officer with short- and long-range planning for program goals and objectives, and develop and implement programs or changes to meet facility or VA-affiliated program needs.
Assist in developing creative community outreach programs that provide volunteers and financial resources.
Build and maintain networks with internal and external stakeholders to form working coalitions supporting the VA mission.
Develop and deliver presentations to groups at the facility and at community locations.
Interview, schedule, place, and evaluate volunteers; conduct follow-up to ensure appropriate supervision and assignment training.
Resolve issues and consult the CDCE/Voluntary Service Officer when policies or procedures may need review or revision.
Prepare volunteer personnel files in accordance with The Joint Commission and VHA volunteer standards.
Consult with health care system services, agency representatives, and community officials to publicize and analyze programs and recommend improvements.
Conduct fact-finding and analysis to recommend community partnerships that support or extend the facility’s or affiliated VA programs’ mission.
Coordinate and manage monetary and in-kind donations.
Manage day-to-day development activities and conduct and analyze routine needs assessments to align activities with the facility’s strategic plan.
Prepare tax-deductibility documentation for donations received.
Educate and train staff on donation expenditure use, restricted purchases, and procurement requirements.
Plan and execute complex internal and external special events, including VISN-wide and national events, and secure major donations and volunteer support where required.
Perform other duties as assigned.