Senior Client Manager - Voluntary Benefits

Marsh McLennan•St. Louis, MO

10d•$119,000 - $237,500•Hybrid

About The Position

Marsh is seeking a consultant to join its Voluntary Benefits team within the People and Investments business. This hybrid position requires working in the office at least three days per week. The Senior Client Manager works independently, applies strong leadership and client-management skills, and helps develop strategy for a portfolio of clients. The role focuses on maintaining and expanding client business, developing sales and retention strategies, providing tailored recommendations, resolving escalated issues, and building client and industry relationships. The team embraces AI and technology-enabled tools.

Requirements

Bachelor’s degree.
Voluntary Benefits subject matter experience.
Strong Voluntary Benefits product, process, and market knowledge, including areas such as supplemental health, identity theft protection, legal, auto/home, discount and purchasing programs, pet insurance, and life with long-term care.
At least 5 years of experience as a consultant with a large-client management background or in large-client sales.
Strong financial and business acumen.
Ability to work in a fast-paced environment, manage multiple and conflicting priorities, and meet or exceed deadlines.
Current Life/Health license or ability to obtain one within 6 months of hire.
Strong collaboration and team-focused skills, including relationship-building with Marsh Health & Benefits and Voluntary Benefits colleagues.

Nice To Haves

Demonstrated success working with C-suite executives.
Demonstrated success expanding and retaining client relationships.
Ability to support Large Market Clients.

Responsibilities

Maintain and expand a large-to-mid-sized book of business, including larger or nuanced accounts across industries or specialties; may contribute to sales work for complex, high-priority accounts owned by senior colleagues.
Develop sales and retention strategies for client accounts based on client needs, market trends, and product and service offerings.
Conduct client analyses and create customized product and solution recommendations.
Address escalated issues promptly and help ensure relationships remain positive and that timelines and deliverables are met.
Engage with and nurture relationships and professional networks within client organizations.
Attend and participate in industry events and conferences to build a professional network, stay connected to the market, and represent the company.
Work effectively in an environment that uses AI and technology-enabled tools.