Senior Client Advisor- Madison Ave

Valentino • New York, NY

2d • $28 - $30

About The Position

Maison Valentino is seeking a Senior Client Advisor with an established clientele and a proven record of driving sales in luxury retail. The role serves as a senior brand ambassador, delivering an exceptional experience throughout the customer journey, from client acquisition and relationship building to retention and loyalty. The ideal candidate brings a strong personal book of business, cultivates meaningful client relationships, and strives to exceed sales goals. As a leader on the sales floor, the Senior Client Advisor mentors junior colleagues, leads by example, and elevates the client experience through personalized service and storytelling.

The position combines sales achievement, clienteling, styling, product expertise, operational support, and team mentorship. The advisor develops personalized engagement strategies, masters Valentino’s client journey and service standards, builds product and fit knowledge, prepares for appointments, and supports daily boutique operations. The role also serves as a reference for product storytelling and helps colleagues use company tools and deliver excellent service.

Requirements

• At least 4–5 years of experience working in luxury retail.
• Established clientele and a strong personal book of business.
• Proven track record of driving sales and exceeding sales goals in luxury retail.
• Expert-level knowledge of Valentino products and ability to communicate product stories effectively.
• Strong client relationship-building, clienteling, and personalized service skills.
• Strong understanding of sales, client-experience, and CRM targets.
• Ability to mentor colleagues and share knowledge.
• Team collaboration skills and a supportive approach to collective success.
• Clear, empathetic, and adaptable communication skills.
• Comprehensive understanding of operational processes and daily store activities.
• Proactive problem-solving skills.

Responsibilities

• Exceed individual sales targets and contribute to overall store sales objectives through proactive client engagement and strategic selling.
• Use an understanding of client-experience KPIs and advanced styling techniques to support cross-selling and increase average ticket size.
• Retain existing clients and recruit new and potential clients through personalized engagement across walk-ins, appointments, distance sales, and partnerships.
• Collect and maintain client data, update client records, record qualitative information, and complete CRM tasks and outreach campaigns within required timeframes.
• Build long-term client relationships, understand client portfolios including VVICs and VICs, and work toward sales, KPI, and CRM targets.
• Deliver Valentino Couture Service throughout each phase of the sale, from preparation and welcome through product presentation, closing, and farewell.
• Discover clients’ needs and guide them across brand categories; use fashion and seasonal trend knowledge to curate looks.
• Build product and fit knowledge through company training, tools, and in-store fit sessions.
• Prepare for client appointments by researching preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and store events.
• Communicate expert knowledge of Valentino creations and their stories, serving as a reference for store colleagues on product knowledge and storytelling.
• Follow operational guidelines, including after-sales assistance, product transfers, consignment processes, and related procedures.
• Support operational and administrative activities such as cycle counts, stock takes, product receiving, and documentation management.
• Use company tools and systems, including Smart XP, MY-V XP, PRISM, SAP, Training App, and After Sales App; support junior staff in using these tools when applicable.
• Assist with sales and after-sales activities, including boutique returns, end-of-season activity, customer returns, repairs, and complaints.
• Maintain and replenish products on the sales floor and understand warehouse stock across categories to support restocking and sales.
• Partner with colleagues to support daily store operations and maintain presentation standards.
• Liaise with the Visual team to follow display guidelines and report relevant information to store management.
• Share relevant information, insights, and recommendations with store management to improve operations and client engagement.
• Mentor junior staff to support exceptional client service and sales performance.

Benefits

• Competitive hourly rate of $28.00–$30.00 per hour, plus commission.
• Competitive benefits package.
• Paid Time Off (PTO).
• 401(k) retirement plan with company benefits.
• Career growth opportunities within a globally recognized luxury fashion house.
• Inclusive and collaborative work environment focused on excellence and innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed