Seasonal Client Advisor-Vilebrequin Madison Avenue
About The Position
The Client Advisor represents Vilebrequin as a brand ambassador, cultivating client relationships and bringing the brand to life through product knowledge, storytelling, and a memorable luxury shopping experience. The role is onsite at the specified location and reports to the Store Manager. The Client Advisor welcomes and assists customers, identifies their needs, and provides guidance based on knowledge of the store and merchandise. They deliver the Vilebrequin selling ceremony and luxury clienteling in-store and digitally, work toward sales and KPI targets, and help maintain a welcoming and collaborative environment. The role also supports store operations, including deliveries and transfers, merchandising, visual standards, point-of-sale processes, cash handling, register opening and closing, cleanliness, and store opening and closing. The position requires energy, multitasking, and the ability to resolve customer concerns with limited supervision. The schedule is flexible according to business needs and includes mornings, evenings, weekends, and holidays.
Requirements
- High school diploma or equivalent.
- 2–3 years of experience in a customer-facing role focused on sales.
- Ability to work a flexible schedule based on business needs, including mornings, evenings, weekends, and holidays.
- Strong communication, attention to detail, organization, follow-through, and problem-solving skills.
- Ability to work autonomously and collaborate with a “win together” mentality.
- Technological savvy.
- Professional, welcoming character and presentation; ability to generate customer delight and provide excellent client-oriented service.
- Entrepreneurial spirit and enthusiasm for retail sales.
Nice To Haves
- Sales experience in a luxury or hospitality setting.
- Passion for luxury products and appreciation for design.
- Foreign-language skills.
Responsibilities
- Welcome customers promptly, proactively offer assistance, identify their needs, and guide them through the store and merchandise.
- Create a welcoming, energetic customer environment and contribute to a collaborative work environment.
- Achieve personal and store sales goals while serving clients according to Vilebrequin’s selling ceremony.
- Use the WE SELL SUN selling ceremony in every sale.
- Provide luxury clienteling and customer service in-store and digitally.
- Study and communicate collection details, maintain customer wish lists, and notify customers when requested products arrive.
- Meet individual KPI targets, including ADS, UPT, email capture, name attachment rate, women’s sales, and top-to-bottom sales.
- Follow corporate customer-service policies and communicate effectively with customers, coworkers, and managers.
- Lead by example and positively influence others.
- Support store operations, including timely processing of deliveries and transfers, merchandising, and maintaining visual standards.
- Execute POS processes, handle cash properly, and open and close registers.
- Follow operational policies and procedures and safeguard company property, including key holding.
- Maintain cleanliness and organization.
- Open and close the store.
- Multitask in a fast-paced environment and resolve customer concerns promptly with limited supervision.
Benefits
- Employee discount.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Paid vacations (16 days a year).
- 401(k) plan with an employer contribution.
- Weekly sales bonus structure.
- Tax-free commuter benefits.
- Mental wellness apps (Headspace).
- Employee referral program.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
