FALCONERI Client Advisor FT at its MADISON AVENUE, NY - F557 location

ONIVERSE•New York, NY

5d•$28 - $32•Onsite

About The Position

Falconeri is an Italian fashion house specializing in cashmere knitwear for men and women, combining natural fibers, timeless Italian design, and artisanal craftsmanship. Founded in 2000 and owned by the Oniverse group, Falconeri operates in 22 countries and is expanding in the United States. The Client Advisor serves customers at the Falconeri Madison Avenue store in New York. This role builds client relationships and sales through product expertise, personalized service, and follow-up. The advisor works toward individual sales and productivity goals, supports store operations and presentation, and helps maintain a clean and organized shopping environment. Proficiency in Chinese is required to serve customers at this location.

Requirements

Eligibility to work in the United States for any employer.
High school graduate or equivalent.
Minimum 3 years of experience in customer service and the contemporary or luxury retail industry.
Excellent verbal and written communication and sales skills, with a strong customer-service orientation.
Commitment, self-motivation, and goal orientation.
Impeccable presentation and ability to thrive in a demanding environment.
Problem-solving mindset.
Ability to work a flexible schedule, including holidays and weekends.
Proficiency in Chinese to provide effective customer service at this location.
Ability to lift more than 20 pounds; stand for long periods; bend and stretch; engage in repetitive motions; and push, pull, and carry items such as mannequins, clothing, totes, and torsos.

Nice To Haves

Additional language proficiency may be preferred or required depending on the store’s customer base.

Responsibilities

Capture customer information and communicate with clients through phone and written follow-up.
Manage the client book, including following up about customers’ shopping experiences and responding to inquiries such as product-care questions.
Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
Demonstrate product knowledge, including product benefits, to maximize sales opportunities.
Use fashion expertise to inspire others and build collaborative partnerships in a team-focused environment.
Partner with the Manager to use internal systems for business analysis and to track store and individual KPIs.
Support managers in maintaining store visual and housekeeping standards.
Operate the POS system, send end-of-day emails, and perform opening and closing procedures.
Take initiative to maintain cleanliness and organization in the sales floor, fitting rooms, cash desk area, and backroom.