FALCONERI Client Advisor FT at its SOHO Prince Street, NY - F209 location
About The Position
Falconeri is an Italian fashion house specializing in cashmere knitwear for men and women, combining natural fibers, Italian design, innovative production methods, and artisanal craftsmanship. Founded in 2000 and owned by the Oniverse group, Falconeri operates in 22 countries and is expanding its presence in the United States. The Client Advisor supports sales and the customer experience at Falconeri’s SOHO Prince Street location. The role involves building and maintaining client relationships, achieving sales and productivity goals, providing detailed product knowledge, contributing to store operations and visual standards, and helping maintain a clean and organized shopping environment. Chinese proficiency is required at this location to assist customers effectively.
Requirements
- Eligibility to work in the United States for any employer.
- High school graduate or equivalent.
- Minimum 3 years of experience in customer service and contemporary or luxury retail.
- Excellent verbal and written communication and sales skills, with a strong customer service orientation.
- Commitment, self-motivation, and goal orientation.
- Impeccable presentation and ability to thrive in a demanding environment.
- Problem-solving mindset.
- Ability to work a flexible schedule, including holidays and weekends.
- Proficiency in Chinese for customer service at this location.
- Ability to lift more than 20 pounds; stand for long periods; bend, stretch, walk short distances, perform repetitive motions, and push, pull, and carry items.
Nice To Haves
- Additional language proficiency may be preferred or required depending on the customer base of the store location.
Responsibilities
- Capture customer information and communicate with clients through phone and written follow-up.
- Manage client books, including following up about shopping experiences and inquiries such as product care.
- Meet and exceed personal sales and productivity goals agreed upon with the Store Manager.
- Demonstrate product knowledge, including product benefits, to maximize sales opportunities.
- Use fashion expertise to inspire others and build collaborative partnerships in a team-focused environment.
- Partner with the Manager to use internal systems, conduct business analyses, and track store and individual KPIs.
- Support managers in maintaining store visual and housekeeping standards.
- Operate the POS system, send end-of-day emails, and perform opening and closing procedures.
- Help keep the sales floor, fitting rooms, cash desk, and backroom clean and organized.
- Provide customer service in Chinese, including assisting with purchases and explaining product details.
Benefits
- Health benefits, including medical, dental, and vision coverage.
- 401(k) matching.
- Pet insurance.
- Paid time off and sick time.
- Parental leave.
- Pre-tax commuter benefits for transit and parking.
- Referral bonus.
- Employee discount.
- Free uniform.
- Hourly pay plus monthly commissions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
