Falconeri Client Advisor FT at its Westfield Valley Fair Mall, CA - F534 location

ONIVERSE•Santa Clara, CA

5d•$28 - $32•Onsite

About The Position

Falconeri is an Italian fashion house specializing in cashmere and other natural fibers, combining Italian design with artisanal craftsmanship. Founded in 2000 and owned by the Oniverse group, Falconeri operates in 22 countries and is expanding in the United States. The brand emphasizes high-quality materials, careful production, and attention to people and the planet. The Client Advisor serves customers at Falconeri’s Westfield Valley Fair location in Santa Clara, California. The role focuses on delivering knowledgeable, personalized service, building client relationships, achieving sales goals, and supporting store operations and presentation. The position requires Chinese proficiency to serve customers who prefer to communicate in Chinese.

Requirements

Eligibility to work in the United States for any employer.
High school graduate or equivalent.
Minimum 3 years of experience in customer service and the contemporary or luxury retail industry.
Excellent verbal and written communication and sales skills, with a strong customer-service orientation.
Commitment, self-motivation, and goal orientation.
Impeccable presentation and ability to thrive in a demanding environment.
Problem-solving mindset.
Ability to work a flexible schedule, including holidays and weekends.
Chinese proficiency to provide effective customer service at this location.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items.

Nice To Haves

Additional language proficiency may be preferred or required depending on the store’s customer base.

Responsibilities

Capture customer information and communicate with customers through phone and written follow-up.
Manage the client book, including following up about shopping experiences and inquiries such as product care.
Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
Maintain full product knowledge, including product benefits, to maximize sales opportunities.
Use fashion expertise to inspire others and build collaborative partnerships in a team-focused environment.
Partner with the Manager to use internal systems for business analyses and track store and individual KPIs.
Support managers in maintaining store visual and housekeeping standards.
Operate the POS system, send end-of-day emails, and complete opening and closing procedures.
Help maintain cleanliness and organization across the sales floor, fitting rooms, cash desk, and backroom.