Falconeri Sales Lead PT at its Westfield Valley Fair mall, CA - F534 location

ONIVERSE•Santa Clara, CA

5d•$21 - $29•Onsite

About The Position

Falconeri is an Italian fashion house specializing in cashmere knitwear for men and women. Founded in 2000 and owned by the Oniverse group, the brand operates in 22 countries and is expanding in the United States. It combines Italian design, natural fibers, innovative production methods, and artisanal craftsmanship. The Sales Lead supports sales and store operations by building client relationships, meeting individual sales and productivity goals, sharing product knowledge, and collaborating with the Store Manager and team. The role also supports store standards, business analysis, point-of-sale operations, and opening and closing procedures. Employees are expected to help maintain a clean, organized shopping environment.

Requirements

Eligibility to work in the United States for any employer.
High school graduate or equivalent.
At least 2 years of experience in customer service and the contemporary or luxury retail industry.
Excellent verbal and written communication and sales skills, with a strong customer-service orientation.
Commitment, self-motivation, and a goal-oriented approach.
Impeccable presentation and ability to thrive in a demanding environment.
Problem-solving mindset.
Ability to work a flexible schedule, including holidays and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos.

Nice To Haves

Proficiency in languages in addition to English is valued and may be considered an asset for supporting a diverse customer base.

Responsibilities

Capture customer information and communicate with clients through phone and written follow-up.
Manage the client book, including following up about customers’ shopping experiences and product-care inquiries.
Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
Demonstrate product knowledge, including product benefits, to maximize sales opportunities.
Use fashion expertise to inspire others and build collaborative partnerships in a team-focused environment.
Partner with the Manager to use internal systems for business analysis and track store and individual KPIs.
Support managers in maintaining visual and housekeeping standards.
Operate the POS system, send end-of-day emails, and perform opening and closing procedures.
Take initiative in maintaining the cleanliness and organization of the sales floor, fitting rooms, cash desk area, and backroom.