Falconeri Sales Lead FT - at its Short Hills mall, NJ - F546 location

ONIVERSE•Short Hills, NJ

5d•$21 - $29•Onsite

About The Position

Falconeri is an Italian fashion house focused on cashmere made with fine natural fibers, timeless Italian design, and artisanal craftsmanship. Founded in 2000 and owned by the Oniverse group, Falconeri operates in 22 countries and creates cashmere knitwear for men and women. The Sales Lead supports the store’s sales and service goals by building client relationships, sharing product knowledge, contributing to store operations, and maintaining store standards. The role is based at the Falconeri Short Hills location in Short Hills, New Jersey.

Requirements

Must be eligible to work in the United States for any employer.
High school graduate or equivalent.
Minimum 2 years of experience in customer service and the contemporary or luxury retail industry.
Excellent verbal and written communication and sales skills, with a strong customer service orientation.
Commitment, self-motivation, and a goal-oriented approach.
Impeccable presentation and ability to thrive in a demanding environment.
Problem-solving mindset.
Ability to work a flexible schedule, including holidays and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos.

Nice To Haves

Proficiency in languages in addition to English is preferred and may be an asset in supporting a diverse customer base.

Responsibilities

Capture customer information and communicate with customers through phone and written follow-up.
Manage the client book, including following up about customers’ shopping experiences and responding to inquiries such as product care instructions.
Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
Demonstrate product knowledge, including product benefits, to maximize sales opportunities.
Use fashion expertise to inspire others and build collaborative partnerships in a team-focused environment.
Partner with the Manager to use internal systems for business analyses and tracking store and individual KPIs.
Support managers in maintaining store visual and housekeeping standards.
Operate the POS system, send end-of-day emails, and complete opening and closing procedures.
Take initiative to maintain cleanliness and organization in the sales floor, fitting rooms, cash desk area, and backroom.