Falconeri Sales Lead FT - at its SOHO Prince Street, NY - F209 location

ONIVERSE•New York, NY

5d•$21 - $29•Onsite

About The Position

Falconeri is an Italian fashion house focused on cashmere and other natural fibers, combining timeless Italian design with artisanal craftsmanship and innovative production methods. Founded in 2000 and owned by the Oniverse group, Falconeri operates in 22 countries and is expanding in the United States. The brand specializes in cashmere knitwear for men and women. The Sales Lead supports store sales and operations by building customer relationships, achieving sales and productivity goals, maintaining product knowledge, and helping uphold the store’s visual and cleanliness standards. The role also supports managers with business analyses and KPI tracking, and performs point-of-sale, end-of-day, opening, and closing procedures. This is a full-time position at Falconeri’s SOHO Prince Street location in New York, with an hourly pay range of $21–$29 plus monthly commissions.

Requirements

Eligibility to work in the United States for any employer.
High school graduate or equivalent.
At least 2 years of experience in customer service and the contemporary or luxury retail industry.
Excellent verbal and written communication and sales skills, with a strong customer-service orientation.
Commitment, self-motivation, and goal orientation.
Impeccable presentation and ability to thrive in a demanding environment.
Problem-solving mindset.
Ability to work a flexible schedule, including holidays and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos.

Nice To Haves

Proficiency in languages in addition to English is preferred and may be an asset in supporting a diverse customer base.

Responsibilities

Capture customer information through multiple channels and communicate with customers through phone and written follow-up.
Manage the client book, including following up about customers’ shopping experiences and inquiries such as product care.
Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
Maintain thorough knowledge of products and their benefits to maximize sales opportunities.
Use fashion expertise to inspire others and build collaborative partnerships in a team-focused environment.
Partner with the Manager to use internal systems for business analyses and tracking store and individual KPIs.
Support managers in maintaining the store’s visual and housekeeping standards.
Operate the POS system and complete end-of-day emails, opening procedures, and closing procedures.
Take initiative in maintaining cleanliness and organization in the sales floor, fitting rooms, cash desk area, and backroom.