Assistant Store Director, Madison Ave.

KHAITE•New York, NY

13d•$115,000 - $125,000•Onsite

About The Position

KHAITE is seeking an Assistant Store Director to join their Madison Ave store team. This role is a key leadership position, acting as the Store Director's "right-hand" and assuming leadership in their absence. The Assistant Store Director will function as a business analyst, monitoring sales performance to drive business growth, and a business facilitator, ensuring operational efficiency. In partnership with the Store Director, they will prioritize the client experience, ensuring all processes are client-service oriented. This role also involves guaranteeing the correct omnichannel strategy deployment in-store and managing the necessary change management at store and staff levels, as well as ensuring compliance with all legal, regulatory, and internal requirements.

Requirements

10+ years of retail experience with a concentration in retail operations, preferably within a luxury environment.
College degree or equivalent preferred.
Able to successfully manage people and process, driving change within a dynamic environment.
Previous experience within an omnichannel environment.
Proficient in all Microsoft office programs with particular strength in Excel.
Strong analytical skills.
Superior attention to detail.
Excellent verbal and written communication skills.
Action oriented; drive for results.
Able to motivate others and build effective teams.
Service orientation and customer focus.
Social perceptiveness.
Able to mediate and negotiate to resolve conflict.
Problem-solver.
Strong oral and written communication skills.

Nice To Haves

Foreign Languages a plus

Responsibilities

Support a clear and effective store organization by support functions and product categories.
Support effective methods of communication on all organizational changes within the store.
Actively participate in the recruiting process of staff with Human Resources and Store Director.
Build an effective induction training for new staff members with a systematic induction and organize follow-up with knowledge reviews.
Play a key role in team motivation by establishing a real team spirit and teamwork environment.
Prepare all monthly reviews of staff on a One-to-One basis.
Support the evaluation of individual staff performance through the annual and mid-annual review process.
Implement retention of staff by identifying and developing growth potential of individual staff members.
Assist sales associates with various customer service issues.
Coach and develop the team to maintain the highest degree of customer service.
Optimize Shopify and its inventory management functions.
Support all analysis and work with the Merchandising Team for OTB and all product responsibilities.
Provide weekly and monthly qualitative and quantitative business reports.
Maintain a positive relationship with members of the corporate office and other stores.
Support the Store Director in achieving Profit and Loss goals for the store, with particular attention given to controllable expenses and sales plan.
Maintain stock levels and merchandise assortment, ensuring proper SKU levels, dollar levels, and model stocks using the current P.O.S. system.
Ensure Cycle/Physical inventory requirements are met weekly, monthly, and annually.
Adhere to Grooming and Styling standards, lead by example and enforce the standards within the entire team.
Monitor the general appearance of the store: cleanliness, store maintenance, organization of sales area and back-of-house.
Ensure that key documents are kept in store in order of compliance.
Create staff work schedules and ensure appropriate store coverage.
Manage planning of paid holidays, absences and report accordingly.
Continuously motivate sales staff and ensure principles of KHAITE customer service are followed.
Support in driving sales to meet or exceed sales budgets.
Identify opportunities to and assist sales associates in fortifying client relationships through clienteling.
Follow on a day-to-day basis the sales performance of the store.
Aid in building individual monthly objectives for each member of the team.
Follow up on the sales performance of the sales associates daily, weekly, monthly, and annually.
Understand and explain store performance by category during all executive walk-throughs.
Keep all product support tools well organized and ensure all team members have access to the information.
Maintain merchandising standards in partnership with the Visual Merchandiser.
Supervise store personnel and enforce company policies.
Ensure timely submission of timesheets utilizing Kronos, verification of employee hours, etc.
Identify and own all store recruitment needs. Recruit, assess, and interview talent and partner with the Store Director & HR when needed.
Exhibit strong interpersonal skills in dealing with staff, peers, supervisors, and the New York office.
Coach and develop employees in all areas of performance.