Assistant Store Manager - Favorite Daughter - NYC Madison Ave

Centric Brands • New York, NY

1d • $30 - $33 • Onsite

About The Position

Favorite Daughter is seeking an Assistant Store Manager to help drive overall store performance, promote a sales-focused culture, build team productivity and brand engagement, and ensure customers receive exemplary service and a positive brand experience. The role assists in leading and motivating the team and works closely with the Store Manager on sales, customer service, operations, merchandising, and human resources activities.

The Assistant Store Manager supports sales goals and performance metrics, analyzes store reports to identify opportunities, helps develop the customer base, and reinforces strong customer relationships. They uphold service standards and assist with resolving customer issues. Operational duties include maintaining the facility, managing cash controls and expenses, processing deliveries, monitoring inventory, supporting loss prevention, and ensuring staff is trained on register functions and procedures. The role also maintains visual and merchandising standards, communicates inventory needs, assists with payroll, and promptly communicates human resources matters to the Store Manager.

The stated base hourly salary range is $30.00–$33.00. Compensation offers may vary based on factors including education, professional experience, industry knowledge, location, and skills. Depending on the position, total compensation may also include commission, bonus, and company-sponsored benefit programs.

Requirements

• Superb verbal and written communication skills.
• PC literacy, including Excel, Word, and Outlook.
• Ability to drive sales, communicate company goals, and measure team performance.
• Ability to recognize and recruit talent, delegate responsibility, coach and develop staff, motivate employees, and provide behaviorally specific feedback.
• Ability to manage performance by setting clear goals and expectations, tracking progress, providing feedback, addressing performance issues promptly, and ensuring employees have the resources and training needed to achieve goals.
• Customer-focused approach, including gathering customer feedback, improving products and services, acting with customers in mind, and building effective, trusting relationships.

Nice To Haves

• Preferred minimum of 3 years of luxury retail management experience leading a sales team.
• College degree preferred but not mandatory.

Responsibilities

• Lead by example to help achieve sales goals and KPIs.
• Assist the Store Manager in using reports to identify opportunities involving best sellers, sell-through, stock levels, and employee productivity.
• Set measurable performance standards and goals based on company expectations and metrics.
• Work with the Store Manager to identify marketing opportunities that build the customer base and local market.
• Create business opportunities by ensuring team members maintain strong customer relationships.
• Ensure associates provide high-level customer service and meet World Class Service standards.
• Ensure staff maintains client communication using client books and databases.
• Resolve client problems and complaints quickly and effectively.
• Assist sales associates with customer service issues, including dissatisfied customers, returns, and defective merchandise.
• Empower associates to make decisions in customers' best interests while supporting company philosophy.
• Ensure facility maintenance, presentation, and organization.
• Ensure cash control procedures are followed, including bank deposits, safe funds, and petty cash.
• Control store expenses, maintain budgets, and work to reduce costs.
• Ensure deliveries are processed properly and promptly.
• Monitor inventory movement and ensure staff follow shipping and receiving policies and procedures.
• Meet inventory accuracy and shrink requirements.
• Ensure staff is trained in appropriate register use and maintenance.
• Understand and properly execute management register functions.
• Support and promote loss prevention across risk management, physical security, cash controls, inventory management, and inter-store communication.
• Maintain effective communication with corporate office, regional office, mall office, and other stores.
• Use company computer programs, including Word, Excel, and Outlook.
• Maintain merchandising directives and execute effective merchandising strategies.
• Partner with logistics, product teams, and the supervisor to ensure the store has an appropriate assortment.
• Keep the selling floor neat, clean, organized, and consistent with the correct visual image.
• Ensure displays, fixtures, and visual areas reflect current visual direction.
• Identify and communicate product concerns promptly.
• Communicate inventory needs to the corporate retail team to support business goals.
• Communicate human resources issues to the Store Manager promptly and effectively.
• Assist the Store Manager with payroll.
• Ensure professional image and grooming standards and compliance with the Dress Code Policy.

Benefits

• Company-sponsored benefit programs may be included as part of total compensation, depending on the position.
• Commission earnings and bonus may be included in total compensation, depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed