Senior Clerk (Reg FT)

Community College of Allegheny County (CCAC)•Pittsburgh, PA

8d•Onsite

About The Position

The Senior Clerk performs general clerical duties supporting the bookstore, library, registration, or another college function, department, or division. The role provides customer service to internal and external customers, handles correspondence and records, responds to student inquiries, and supports the department’s specific clerical needs. The position is regular full-time and fully in-person at the Main Campus, though the remote work arrangement may be subject to change. The role may require travel to any campus or center location within the CCAC system. Standard college hours are Monday through Friday, 8:30 a.m. to 4:30 p.m.; additional evening and weekend hours may be needed to meet departmental needs. Candidates must have a high school diploma or GED and one year of relevant office experience. They should be proficient with College-supported software, able to operate standard office equipment, and possess strong organizational, customer service, communication, interpersonal, and clerical skills. The work includes physical activities such as lifting, carrying, pushing, and pulling materials, as well as sitting, standing, walking, bending, twisting, squatting, reaching, and climbing.

Requirements

High school diploma or GED.
One year of relevant experience gained from working in an office environment.
Proficiency in College-supported software.
Ability to tactfully and courteously answer questions and provide information.
Knowledge related to the specific needs of the department sufficient to perform responsibilities.
Ability to travel to perform work duties at any campus or center location within the CCAC system.
Ability to operate various office equipment, including a personal computer, switchboard as needed, and appropriate College software packages or equivalent.
Good organizational, customer service, communication, interpersonal, and clerical skills.
Detail orientation, ability to multitask and meet deadlines, and ability to work as a team player.
Regular and timely attendance.
Ability to climb using various apparatus; lift, carry, and move heavy materials for extended periods; and perform duties involving sitting, standing, walking, bending, twisting, squatting, reaching, and climbing stairs and ladders or step stools.
Ability to lift, push, pull, or carry items weighing up to 50 pounds, occasionally more, and exert up to 50 pounds of push/pull force over varying distances.
Ability to work in a general office environment and sit for at least two hours without interruption.
If offered the position, obtain the required Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and FBI Criminal Background Check.
If offered the position, provide official educational transcripts.

Responsibilities

Provide quality customer service to internal and external customers.
Perform general clerical duties, including preparing correspondence, reports, forms, and other data.
Set up and maintain records, logs, files, and reports.
Receive and route phone calls, mail, and visitors.
Receive and respond to student inquiries and requests.
Review documents for accuracy and completeness and edit them as necessary.
Maintain and order supplies.
Assist with training temporary staff and may assign work to temporary part-time and work-study student employees.
Perform duties in accordance with applicable laws, collective bargaining agreements, board policies, and administrative regulations and directives.
Perform other clerical duties related to the specific needs of the department and other related duties as required or assigned.

Benefits

Comprehensive health coverage, including a health plan with a low out-of-pocket expense network option.
Position-tailored time-off benefits, which may include vacation, personal, sick, and holiday pay.
Four-day workweek in the summer.
403(b) retirement plan with up to 10% employer match or a state-defined benefit pension.
Employer-paid group life insurance and short- and long-term disability.
Flexible spending accounts (FSAs).
Employee Assistance Program (EAP).
Tuition waivers and tuition reimbursement.
Public Service Loan Forgiveness eligibility.
Professional development opportunities.
Employee discounts on theme parks, sporting events, electronics, and other items.
Free employee parking.