Senior Claims Specialist-Westchester Property

Chubb•Alpharetta, GA

12h

About The Position

The Chubb North American Property team services several business units, with books of business involving large property programs written on manuscript quota share policies with contract Independent Adjusters, as well as Excess and Surplus Lines. This individual-contributor position handles claims in the Westchester Excess and Surplus line, including commercial property, inland marine (including Difference in Condition policies), and small commercial business. The role uses consultants and Independent Adjusters to determine the nature of losses, coverage, and scope of damage. It involves developing and monitoring claim files, maintaining active diaries, pursuing recoveries where possible, complying with statutory regulations and unfair claims practices requirements, establishing reserves, and communicating effectively with internal and external customers. Key functions include ensuring adequate reserves, appropriate claim settlement valuations and use of experts, providing a high level of customer service, and delivering quality claim results.

Requirements

Minimum 3–5 years of experience handling Commercial Property Claims.
Proven technical knowledge in the investigation and analysis of Commercial Property Claims.
Knowledge of insurance contracts, industry trends, and severity.
Strong knowledge of Chubb's systems, procedures, and philosophy.
Ability to work collaboratively with a wide spectrum of people and develop and maintain strong business relationships within Claims and with underwriting partners.
Excellent verbal and written communication skills, including the ability to address diverse audiences.
Service- and results-driven approach; highly analytical and detail-oriented; ability to make timely and appropriate decisions.
Advanced organizational and time-management skills.
Ability to accept new challenges in a continuously changing business environment.
Ability to apply strategic, proactive, and innovative skills to develop creative solutions and resolve problems to achieve business results.
Must obtain an applicable resident or designated home-state adjuster license if not already held, and possibly additional state licensure.
College degree or equivalent combination of education and experience.

Responsibilities

Use consultants and Independent Adjusters to determine the nature of loss, coverage provided, and scope of damage.
Promptly contact clients and contract adjusters.
Develop claim files promptly and properly to provide accurate and timely investigation and loss analysis.
Maintain and monitor an active diary to support timely file development and claim disposition.
Recognize and pursue recovery opportunities where possible.
Adhere to statutory regulations and unfair claims practices requirements.
Establish accurate and timely reserves and ensure reserve adequacy.
Ensure proper valuation of claim settlements and appropriate use of experts.
Communicate effectively with internal and external customers.
Coordinate, deploy, and deliver claim service.
Provide a high level of customer service while delivering quality claim results.