Senior Claims Specialist-Westchester Property
About The Position
The Senior Claims Specialist is an individual contributor on Chubb’s North American Property team, servicing claims in the Westchester Excess and Surplus line. The portfolio includes commercial property, inland marine (including Difference in Condition policies), and small commercial business. The role uses consultants and independent adjusters to determine the nature of losses, coverage, and scope of damage. It involves prompt contact with clients and contract adjusters, thorough and timely claim-file development, maintaining and monitoring an active diary, pursuing recovery where possible, complying with statutory regulations and unfair claim practices acts, establishing accurate reserves, and communicating effectively with internal and external customers. Key functions include ensuring adequate reserves, appropriately valuing claim settlements, and using experts appropriately. The specialist is expected to provide a high level of customer service while delivering quality claim results. An applicable resident or designated home-state adjuster license, and potentially additional state licenses, must be obtained if the candidate does not already hold one.
Requirements
- Minimum of 3–5 years of experience handling Commercial Property Claims.
- Proven technical knowledge in the investigation and analysis of Commercial Property Claims.
- Knowledge of insurance contracts, industry trends, and severity.
- Strong knowledge of Chubb’s systems, procedures, and philosophy.
- Ability to work collaboratively with a wide spectrum of people and develop and maintain strong business relationships within Claims and with underwriting partners.
- Excellent verbal and written communication skills, including the ability to address diverse audiences.
- Service- and results-driven approach; strong analytical and detail-oriented abilities; and the ability to make timely, appropriate decisions.
- Advanced organizational and time-management skills.
- Ability to accept new challenges in a changing business environment.
- Ability to apply strategic, proactive, and innovative skills to develop creative solutions and resolve problems.
- Obtain an applicable resident or designated home-state adjuster license, and possibly additional state licensure, if not already held.
Nice To Haves
- College degree or equivalent in education and experience.
Responsibilities
- Use consultants and independent adjusters to determine the nature of losses, coverage provided, and scope of damage.
- Promptly contact clients and contract adjusters.
- Develop claim files promptly and properly to provide accurate and timely investigation and loss analysis.
- Maintain an active diary and monitor it to support timely file development and claim disposition.
- Recognize and pursue recovery where possible.
- Comply with statutory regulations and unfair claim practices acts.
- Establish accurate and timely reserves and ensure their adequacy.
- Ensure proper valuation of claim settlements and appropriate use of experts.
- Communicate effectively with internal and external customers and provide a high level of customer service.
- Coordinate, deploy, and deliver claim service while achieving quality claim results.
Benefits
- Comprehensive benefits package.
- May be eligible to participate in a discretionary annual incentive program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
