Senior Claims Representative - Property

Glatfelter Insurance Group. • Spring Garden Township, PA

1d • Onsite

About The Position

Glatfelter Insurance Group is seeking a Senior Claims Representative - Property for their Glatfelter Claims Management department. This customer-facing claims adjuster position is responsible for the direct handling and payment of moderate to high complexity first-party property claims within the handler's designated line(s) of business, technical specialty, and financial authority under appropriate supervision. This position is required to be onsite at their Leader Heights, York, PA office.

Requirements

• Three to six (3-6) years of experience in first-party property insurance claims or appropriate transferable experience in a related field required.
• Effective verbal and written communication skills.
• Efficient time management skills.
• Proficient knowledge of insurance policy forms, pertinent coverages, and claims handling processes and procedures.
• Proficient understanding of technical subject matter appropriate to assigned specialty/line(s) of business.
• Must be proficient with the use of computer applications (standard Microsoft products), keyboard/typing, and telecommunication tools and technology.
• Quality focus and attention to detail.
• Ability to perform calculations, prepare reports, and maintain files.
• Effective interpersonal skills and ability to work as part of a team.
• Develop a working knowledge and understanding of GCM processes and procedures as well as GIG culture, products, and services within an appropriate period of time.
• Develop functional proficiency in the use of GIG/GCM computer systems and applications.
• Complete required training as assigned to enhance knowledge, expand technical understanding, and develop skills.
• Obtain required adjuster licenses within an aggressive timeframe and maintain licensure renewals by obtaining required continuing education credits.
• Demonstrate ability to take ownership of assigned tasks and complete tasks timely/accurately.

Nice To Haves

• College degree
• Associate in Claims designation preferred.

Responsibilities

• Proactive handling of assigned claims in compliance with applicable state regulatory requirements, departmental standards, and designated financial authority.
• Upholding the highest standards of customer satisfaction and service to insureds, agents, regional directors, and other interested parties while fulfilling obligations to protect our insured’s interests and the company’s assets.
• Communicating investigation and handling status and final determinations to insureds and claimants in compliance with regulatory requirements and departmental standards. This includes verbal communications, written correspondence, internal reports, and issuance of formal denial, disclaimer, and reservation of rights letters.
• Representing GIG through continuous countrywide contact with insureds, claimants, brokers, insurance carriers, and vendors. May include field work, trial attendance, mediation, or other travel.
• Maintaining claim file integrity to document activity, preserve evidence in an organized fashion, capture accurate claims data, and provide an appropriate basis for all claims handling decisions.
• All specialized tasks and duties necessary for the prompt and efficient handling of assigned claims within the handler’s designated specialty/line(s) of business. May include litigation management, subject matter expertise development or other advanced technical training or industry education.
• All other duties as assigned. May include training, mentoring or other staff development or supervisory support functions.

Benefits

• 17 paid holidays (which includes a personal holiday and mental health and wellness day)
• Variety of leaves for personal, health, family, and volunteer needs
• Tuition reimbursement program for eligible associates

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED