Senior Claims Adjuster-Auto BI

Gallagher•Lower Allen Township, PA

47d•Remote

About The Position

The Senior Claims Adjuster handles Auto Liability and complex bodily injury claims and manages litigation across nationwide jurisdictions. This fully remote-eligible role involves investigating, evaluating, and resolving a portfolio of approximately 160 Auto Liability claims. The adjuster analyzes claims exposure, determines appropriate courses of action, and works toward timely resolution while delivering empathetic customer service to claimants on behalf of clients. The role partners with clients to enhance claims management and applies accepted industry standards, client and corporate policies, procedures, and applicable statutory, regulatory, and ethical requirements. The adjuster communicates with parties involved in the claims process and documents claim activity accurately and efficiently. Active adjuster licenses are specified for Texas, Florida, and Georgia; the posting also lists New York under licenses in the role specifics.

Requirements

High school diploma.
At least 6 years of related claims experience.
Must be actively managing litigation and have litigation experience.
Recent bodily injury (BI) experience.
Auto Liability property damage claims experience and complex bodily injury experience.
Appropriate licensing and/or certification in all states where claims are handled; the posting specifies active adjuster licenses for Texas, Florida, and Georgia, and lists New York in the role specifics.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.

Nice To Haves

Bachelor's degree.

Responsibilities

Investigate, evaluate, and resolve Auto Liability claims, managing a portfolio of approximately 160 claims files.
Analyze claims exposure, determine appropriate courses of action, and make informed decisions to resolve claims.
Manage claims and litigation in accordance with client and corporate policies, procedures, industry practices, and applicable statutory, regulatory, and ethical requirements.
Communicate extensively with parties involved in the claim process to support effective communication and resolution.
Provide empathetic customer service to claimants on behalf of clients throughout the claims process.
Document and communicate claim activity accurately, timely, and efficiently.
Partner with clients to deliver solutions and improve the claims management process.
Think critically, solve problems, plan, and prioritize work to serve clients effectively.