Senior Claims Adjuster-Auto BI

Gallagher•Lower Allen Township, PA

6d•Remote

About The Position

Gallagher Bassett is hiring a Senior Claims Adjuster to manage auto liability and complex bodily injury claims and litigation. The role handles claims nationwide and is eligible for fully remote work. The adjuster investigates, evaluates, and resolves a caseload of approximately 160 auto liability claims, using sound analysis and decision-making to assess exposure, determine an appropriate course of action, and bring claims to resolution. The position involves active litigation management and recent bodily injury claim handling. The adjuster works extensively with claimants, clients, and other parties involved in the claims process, providing empathetic customer service and clear communication. Claims must be handled in accordance with client and corporate policies, procedures, industry practices, and applicable statutory, regulatory, and ethical requirements. The role also requires timely and efficient documentation and communication of claim activity, collaboration with clients to improve claims management, and effective planning and prioritization.

Requirements

High school diploma.
At least 5 years of related claims experience.
Must be actively managing litigation and have litigation experience.
Recent bodily injury claims-handling experience.
Appropriate licensing and/or certification in all states in which claims are handled; the role lists Texas, Florida, and Georgia licenses, and also refers to New York in the role specifics.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.
Experience with auto liability property damage claims, complex bodily injury claims, and litigation management.

Nice To Haves

Bachelor's degree.

Responsibilities

Investigate, evaluate, and resolve auto liability claims, managing a caseload of approximately 160 files.
Analyze claims exposure, determine an appropriate course of action, and make informed decisions to resolve claims.
Actively manage litigation and handle complex bodily injury claims.
Communicate and coordinate extensively with claimants, clients, and other parties involved in the claims process.
Provide empathetic customer service to claimants on behalf of clients throughout the claims process.
Handle claims consistently with client and corporate policies, procedures, industry standards, and statutory, regulatory, and ethical requirements.
Document and communicate claim activity accurately, timely, and efficiently.
Partner with clients to deliver solutions and enhance the claims management process.
Think critically, solve problems, and plan and prioritize activities to serve clients effectively.