Senior Change Management Specialist

The Canada Life Assurance Company • Toronto, ON

5d • CA$71,900 - CA$119,800 • Hybrid

About The Position

The Senior Change Management Specialist is responsible for developing and delivering end to end change management plans and activities on projects and programs that enable successful implementation of strategic business initiatives across Canada Life. Working closely with project teams, business leaders, and stakeholders, this role assesses change impacts, develops stakeholder engagement and readiness plans and activities, and supports adoption and sustainment outcomes. It applies change management methodology and best practices to deliver change activities for assigned projects and programs while contributing to the continuous improvement of the change management practice.

Requirements

• Experience developing and delivering change management plans and activities within complex business environments.
• Knowledge of change management principles, methodology, and best practices.
• Strong communication, stakeholder engagement, facilitation, and relationship management skills.
• Ability to assess change impacts and translate findings into practical change plans and actions.
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Analytical and problem-solving capabilities with a focus on measurable business outcomes.
• Experience working on business transformation, technology, operational, or process improvement initiatives.
• Bachelor's degree in Business, Human Resources, Organizational Development, Psychology, Communications, or a related field.
• 5+ years of experience in change management, business transformation, organisational effectiveness, project delivery, or related disciplines.
• Demonstrated experience supporting end-to-end change management activities on projects and programs.

Nice To Haves

• Financial services, insurance, or large-scale transformation experience is an asset.
• Change Management certification (e.g., Prosci, CCMP, ACMP) preferred.
• Financial Services or Insurance industry experience preferred.

Responsibilities

• Develop and execute change management strategies and plans for assigned projects and initiatives.
• Conduct change impact assessments to identify stakeholder, process, technology, and organizational impacts.
• Develop and implement stakeholder engagement, change readiness, communication, training, adoption, and sustainment activities in collaboration with project and program teams.
• Partner with project teams to integrate change management activities into project plans and delivery schedules.
• Monitor project progress and adjust change activities to support evolving business needs.
• Build effective working relationships with business stakeholders, project teams, and subject matter experts.
• Support stakeholder analysis and engagement activities to increase awareness, commitment, and adoption.
• Facilitate meetings, workshops, and focus groups to gather feedback and address change-related concerns.
• Provide guidance to leaders and stakeholders on change management practices and tools.
• Assess organizational readiness and identify risks, resistance points, and adoption barriers.
• Support the development and execution of change management plans for readiness, adoption and sustainment.
• Collect and analyze stakeholder feedback, adoption metrics, and change performance indicators.
• Contribute to benefits realization tracking and reporting activities.
• Recommend actions to improve engagement, adoption and sustainment outcomes.
• Contribute to the development and enhancement of change management methodology, templates, tools, and standards.
• Apply lessons learned and best practices across projects and teams.
• Support knowledge transfer and capability-building activities within the Change Management team.
• Stay current on industry trends, change management practices, and emerging approaches.

Benefits

• Opportunities for career advancement
• Access to industry-leading learning programs
• Up to $2,000 annually towards education reimbursement
• Flexible health and dental benefits
• $5,000 mental health benefit
• In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Company-matching pension plan
• Share ownership program
• Additional investment options
• Employee recognition programs
• Service milestone celebrations
• Employee discounts
• Employee Resource Groups (ERGs)
• Mentorship programs
• Social clubs and events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior