Change Management Specialist

iShare • Ontario, CA

3d • Hybrid

About The Position

This role focuses on Change Management within an IT Service Management context. The specialist will be responsible for managing the change process, ensuring smooth transitions, and integrating change management with other ITSM processes. The position requires strong ServiceNow expertise, ITIL knowledge, and excellent communication and leadership skills. Financial services or banking experience is preferred, and the role offers flexible work-from-home options.

Requirements

• 8+ years of IT Service Management / Change Management experience.
• Strong ServiceNow Change Management expertise.
• Experience with CAB, Change Enablement, Change Calendar, and Change Governance.
• Strong knowledge of CMDB, CSDM, CI relationships, and ITSM processes.
• Experience with ServiceNow Performance Analytics, dashboards, workflows, and reporting.
• Strong ITIL knowledge; ITIL 4 Foundation required.
• Experience with Incident & Problem Management integration.
• Knowledge of DevOps/CI-CD change management and automation.
• Strong analytical, communication, stakeholder management, and leadership skills.

Nice To Haves

• Financial services/banking experience is preferred.
• ServiceNow CSA/CIS-ITSM certification is a plus.
• Change automation / AI automation.
• ServiceNow ITSM.
• Releasing audit-ready change records.

Responsibilities

• Manage the IT Service Management / Change Management process.
• Utilize ServiceNow Change Management expertise.
• Work with CAB, Change Enablement, Change Calendar, and Change Governance.
• Leverage knowledge of CMDB, CSDM, CI relationships, and ITSM processes.
• Utilize ServiceNow Performance Analytics, dashboards, workflows, and reporting.
• Integrate Incident & Problem Management with Change Management.
• Apply knowledge of DevOps/CI-CD change management and automation.
• Perform risk and impact assessments.
• Report on change-related KPIs.
• Release audit-ready change records.

Benefits

• Flexible work from home options available.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed