Senior Change Management Consultant (hybrid)

Memorial Hermann Health System•Salt Lake City, UT

20h•Hybrid

About The Position

The Senior Change Management Consultant supports the Change Management Office in assessing and managing change management efforts at both the system and project levels. The role provides training to help build a culture of change management and plans, directs, and coordinates medium-to-large change initiatives across functional areas and locations. It typically reports to Network Performance Team – Performance Improvement Leadership. The consultant develops people-adoption strategies aligned with Memorial Hermann’s strategic goals, coaches leaders and teams through change, and adapts change-management approaches to department cultures while maintaining system priorities. The role also assesses projects, creates tailored implementation and communication plans, facilitates workshops, builds change networks, and communicates progress to stakeholders. It collaborates with project management and process improvement experts and supports safe, compassionate, personalized, and efficient experiences for patients, employees, and visitors.

Requirements

Bachelor’s degree in Business or a related field.
Change Management certification.
Five years of Change Management experience.
Advanced collaboration, change management, and problem-solving skills.
Passion for and commitment to implementing changes that enhance the patient experience.
Knowledge of the healthcare landscape and current change management trends.
Ability to respond well to and enjoy change and work well under pressure.
Proven success building and maintaining executive relationships.
Experience leading others in high-performance and high-stress situations, managing expectations, and remaining calm under pressure.
Strong critical-thinking skills and ability to develop solutions that address client needs.
Excellent communication skills, ability to think on one’s feet, and ability to persuade clients to act.
Proactive, can-do attitude.

Nice To Haves

Prosci Certified Change Practitioner.
Experience in healthcare.

Responsibilities

Develop and implement people-adoption strategies to drive change and realize Memorial Hermann strategic goals.
Support execution of a system-wide Change Management strategy.
Provide training and coaching to leaders and executives as they lead their teams through change efforts.
Develop and update change management training materials.
Coach team members in applying change management methodology.
Build strong client relationships and serve as a trusted advisor by recommending solutions based on methodology best practices.
Adapt change management solutions to individual department cultures while maintaining alignment with Memorial Hermann priorities.
Identify and implement change networks to sustain change efforts long-term.
Assess projects to identify change management needs and create tailored implementation plans.
Collaborate with project management and process improvement subject matter experts to align change management recommendations with project plans.
Facilitate workshops on change management topics.
Communicate the status of change management efforts clearly to key stakeholders.
Develop tailored communication plans in partnership with Internal Communications, Marketing, Strategy, Human Resources, EDI, and other groups.
Plan, organize, and moderate effective meetings for executive audiences.
Move toward solutions despite aggressive schedules and discouraging developments.
Use healthcare knowledge, trends, and experience to identify and eliminate barriers to change.
Provide thoughtful, timely, and specific feedback to team members and stakeholders.
Support department-based goals that contribute to organizational success.
Ensure safe care for patients, staff, and visitors and adhere to policies, procedures, standards, budgets, time management, supply management, productivity, and service-quality expectations.
Model service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
Perform other duties as assigned.