Senior Change Management Consultant (hyrbid)

Memorial Hermann Health System•Salt Lake City, UT

About The Position

The Senior Change Management Consultant supports the Change Management Office in assessing and managing change initiatives at both the system and project levels. The role provides training to build a culture of change management and plans, directs, and coordinates medium- to large-scale efforts across functional areas and locations. It develops people-adoption strategies and tailored plans, coaches leaders and teams, and collaborates with project management and process improvement experts to align change recommendations with project plans. The position typically reports to Network Performance Team – Performance Improvement (NPT-PI) Leadership.

Requirements

Bachelor’s degree in Business or a related field.
Change Management certification.
Five years of Change Management experience.
Advanced collaboration, change management, and problem-solving skills.
Passion for and commitment to implementing changes that enhance the patient experience.
Knowledge of the healthcare landscape and current change management trends.
Ability to respond well to and enjoy change and work effectively under pressure.
Demonstrated success building and maintaining executive relationships.
Experience leading others in high-performance and high-stress situations, managing expectations, and remaining calm under pressure.
Strong critical-thinking skills and ability to develop solutions that address client needs.
Excellent communication skills, ability to think on one’s feet, and ability to persuade clients to take action.
Proactive, can-do attitude.

Nice To Haves

Prosci Certified Change Practitioner.
Healthcare experience.

Responsibilities

Develop and implement people-adoption strategies that drive change in support of Memorial Hermann’s strategic goals.
Support execution of a system-wide Change Management strategy.
Train and coach leaders and executives as they guide teams through change efforts.
Develop and update change management training materials.
Coach team members in applying change management methodology.
Build client relationships and serve as a trusted advisor by applying methodology best practices to recommend solutions.
Adapt change management solutions to department cultures while maintaining alignment with Memorial Hermann priorities.
Identify and implement change networks to help sustain change efforts long term.
Assess projects for change management needs and create tailored implementation plans.
Collaborate with project management and process improvement subject matter experts to align recommendations with project plans.
Facilitate workshops on change management topics.
Communicate the status of change management efforts clearly to key stakeholders.
Develop tailored communication plans in partnership with Internal Communications, Marketing, Strategy, Human Resources, EDI, and other groups.
Plan, organize, and moderate meetings for executive audiences.
Continue working toward solutions despite aggressive schedules and discouraging developments.
Use healthcare knowledge, trends, and experience to identify and eliminate barriers to change.
Provide timely, specific, and thoughtful feedback to team members and stakeholders.
Support department-based goals that contribute to organizational success.
Ensure safe care for patients, staff, and visitors and adhere to organizational policies, procedures, and standards within budgetary specifications.
Model service standards by providing safe, caring, personalized, and efficient experiences for patients and colleagues.
Perform other duties as assigned.