Senior Change Delivery Lead

Truist•Atlanta, GA

About The Position

Responsible for delivering multiple complex programs that support the business unit’s strategic objectives while managing risk. Provides oversight and leadership to cross-functional teams executing concurrent large-scale projects and ensures standard project protocols are followed. The role combines payments expertise, strategic planning, cross-functional collaboration, and risk management to help shape business strategies and develop execution plans that deliver value for clients, teammates, and stakeholders. The position is an individual contributor role responsible for multiple complex project portfolios, with indirect leadership of junior internal and external resources. The role may also involve managing a team and fostering a cohesive, inclusive, team-oriented culture aligned with Truist’s purpose, mission, and values. Travel may be required, occasionally overnight.

Requirements

Bachelor’s degree in a business-related field, or equivalent education and related training.
10 years of experience in consulting, project management, or a process improvement-related role.
Advanced understanding of project management frameworks and demonstrated ability to implement large-scale initiatives and bring clarity to ambiguous assignments.
Superior understanding of business and technology organizations, resources, priorities, needs, and policies.
Advanced understanding of process improvement methodologies, such as Six Sigma.
Experience with Waterfall and Agile project management methodologies.
Sound working knowledge of holistic banking and investment platforms, products, services, operations, finance, and systems.
Strong organizational skills and attention to detail.
Strong written and verbal communication skills, including the ability to influence others and facilitate difficult conversations with leadership.
Ability to analyze complex problems, devise solutions, and make decisions under pressure.
Ability and willingness to learn and adapt as job needs change.
Proficiency in computer applications such as Microsoft Office products.
Ability and willingness to travel as needed, occasionally overnight.

Nice To Haves

Five years of experience in the financial services industry or consulting.
Project Management Professional (PMP) certification.
Process Improvement Professional qualification, such as Six Sigma certification.

Responsibilities

Manage intake, planning, business readiness, and execution of assigned initiatives.
Lead and influence cross-functional teams to deliver project objectives, including communication and training plans.
Oversee and/or prepare and maintain project materials and artifacts; ensure documentation provides appropriate traceability, tracks impacts through completion, and supports knowledge delivery to impacted audiences.
Review process and program components to identify improvement opportunities based on cost-benefit analysis, client impact, and regulatory requirements; identify and systematize best practices to reduce unnecessary process variation and improve service quality and efficiency.
Build and maintain stakeholder relationships, coordinate across cross-functional teams, and obtain leadership support and buy-in for delivery plans.
Work across the payables team to identify, manage, and mitigate risks associated with existing and new products and services.
Own multiple complex project portfolios and indirectly lead junior internal and external resources by directing day-to-day project activities, reviewing work, and providing project-related performance reviews to their direct leader.
May manage a team and foster a cohesive, inclusive, team-oriented culture aligned with Truist’s purpose, mission, and values.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated as applicable
10 sick days, prorated as applicable
Paid holidays
Depending on position and division, the role may also be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.