Senior IT Change Coordinator – Application Delivery
About The Position
The Senior IT Change Coordinator for Application Delivery provides technical change governance for complex software releases across the enterprise. The role works with application engineering, product, quality assurance, DevOps, infrastructure, and business teams to assess deployment risk, coordinate dependencies, validate release readiness, and support reliable production outcomes. It combines advanced Change and Release Management expertise with practical knowledge of software delivery, testing, and application deployment practices. The role collaborates on and manages IT change processes across IT functions and business stakeholders, monitors progress so changes are implemented on time with minimal production impact, and ensures changes are recorded, assessed, approved, prioritized, and deployed in line with business requirements and production stability. It also contributes to improvements to Change and Release processes and technology, and may lead related initiatives. The position is based in San Antonio, Texas, with an office requirement of four days per week. Relocation assistance is not available.
Requirements
- Bachelor’s degree, or four years of relevant education and/or experience.
- Six years of experience in IT change management, release management, application delivery, software engineering coordination, or technical project management.
- Advanced knowledge of ITIL and Change Enablement practices.
- Demonstrated experience with waterfall and Agile delivery, SDLC, application testing, CI/CD, deployment governance, and cross-functional release coordination.
- Advanced knowledge of application delivery, SDLC, release coordination, and production deployment practices.
- Ability to evaluate application dependencies, testing sufficiency, implementation plans, and recovery strategies.
- Demonstrated ability to coordinate cross-functional delivery teams through complex releases.
- Advanced written, verbal, presentation, facilitation, and stakeholder management skills.
- Strong attention to detail and knowledge of relevant risk and regulatory requirements.
Nice To Haves
- ITIL 4, SAFe, Scrum, DevOps, or relevant change/release certification.
- Experience with enterprise CI/CD platforms, release orchestration, observability, or deployment automation.
- Experience supporting cloud-native, distributed, mobile, or customer-facing applications.
- Experience with progressive delivery methods such as canary, blue-green, feature flags, or slow-roll deployments.
Responsibilities
- Facilitate complex or large IT change requests by meeting with requestors to review and audit requests and ensure they meet regulatory standards.
- Determine the appropriate level of rigor based on a change’s technical complexity and potential impact.
- Identify departmental quality issues contributing to IT service delivery issues and ensure their resolution.
- Partner with internal and external subject-matter experts to improve, synchronize, automate, and integrate process controls, including integration with other ITIL disciplines.
- Understand how process controls apply and interact, anticipate potential issues, mitigate them, and/or ensure resolution.
- Assist with internal and external reviews of the effectiveness of USAA’s configuration management operations.
- Serve as an escalation point for junior team members handling moderately complex issues.
- Recognize and escalate issues for proactive stakeholder communication and provide guidance toward resolution.
- Provide consultation on IT change and release management tools, processes, and artifacts.
- Influence how the IT Change and Release organization and roles interrelate with customers and other ITIL disciplines.
- Lead medium- to large-scale implementations as needed.
- Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- Coordinate cross-functional release dependencies, assess deployment risks, validate readiness, and support reliable production outcomes.
Benefits
- Comprehensive medical, dental, and vision plans.
- 401(k) and pension.
- Life insurance.
- Parental benefits.
- Adoption assistance.
- Paid time off and paid holidays.
- 16 paid volunteer hours.
- Wellness programs.
- Career path planning and continuing education.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
