Senior IT Change Coordinator – Application Delivery
About The Position
The Senior IT Change Coordinator for Application Delivery provides technical change governance for complex software releases across the enterprise. Working with application engineering, product, quality assurance, DevOps, infrastructure, and business teams, this role assesses deployment risk, coordinates dependencies, validates release readiness, and supports reliable production outcomes. The position combines advanced Change and Release Management expertise with practical knowledge of software delivery, testing, and application deployment practices. The role collaborates on and manages IT change processes across IT functions and business stakeholders. It measures and monitors progress to ensure changes are implemented on time with minimal disruption to production systems, and ensures changes are recorded, assessed, approved, prioritized, and deployed in a way that meets business requirements and protects production stability and reliability. The coordinator contributes to improvements to Change and Release processes and related technology, and may lead implementation initiatives. The work environment is flexible but requires working in the office four days per week. The position is based in San Antonio, Texas. Relocation assistance is not available.
Requirements
- Bachelor’s degree, or four years of relevant education and/or experience.
- Six years of experience in IT change management, release management, application delivery, software engineering coordination, or technical project management.
- Advanced knowledge of ITIL and Change Enablement practices.
- Demonstrated experience with waterfall and Agile delivery, SDLC, application testing, CI/CD, deployment governance, and cross-functional release coordination.
- Advanced knowledge of application delivery, SDLC, release coordination, and production deployment practices.
- Ability to evaluate application dependencies, testing sufficiency, implementation plans, and recovery strategies.
- Demonstrated ability to coordinate cross-functional delivery teams through complex releases.
- Advanced written, verbal, presentation, facilitation, and stakeholder management skills.
- Strong attention to detail and knowledge of relevant risk and regulatory requirements.
Nice To Haves
- ITIL 4, SAFe, Scrum, DevOps, or relevant change/release certification.
- Experience with enterprise CI/CD platforms, release orchestration, observability, or deployment automation.
- Experience supporting cloud-native, distributed, mobile, or customer-facing applications.
- Experience with progressive delivery methods such as canary, blue-green, feature flags, or slow-roll deployments.
Responsibilities
- Facilitate complex or large IT change requests; review and audit requests with requestors to ensure they meet regulatory standards.
- Determine the appropriate level of rigor based on a change’s technical complexity and potential impact.
- Identify and resolve quality issues within the department that contribute to IT service delivery issues.
- Partner with internal and external subject matter experts to improve, synchronize, automate, and integrate process controls, including integration with other ITIL disciplines.
- Understand how process controls are applied and interact; anticipate, mitigate, and ensure resolution of control-related issues.
- Assist with internal and external reviews of the effectiveness of configuration management operations at USAA.
- Serve as an escalation point for junior team members on moderately complex issues.
- Recognize and escalate issues for proactive stakeholder communication and provide guidance toward resolution.
- Consult on IT change and release management tools, processes, and artifacts.
- Influence how the IT Change and Release organization and roles work with customers and other ITIL disciplines.
- May lead medium- to large-scale implementations.
- Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- Coordinate cross-functional teams and activities supporting complex software releases, including deployment risk assessment, dependency coordination, and release readiness validation.
- Measure and monitor change progress to support timely implementation with minimal impact or disruption to production systems.
- Contribute to improvements to Change and Release processes and technology, and potentially lead execution of improvement initiatives.
Benefits
- Comprehensive medical, dental, and vision plans.
- 401(k) and pension.
- Life insurance.
- Parental benefits and adoption assistance.
- Paid time off, including paid holidays and 16 paid volunteer hours.
- Wellness programs.
- Career path planning and continuing education.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
