Senior IT Change Coordinator - Cybersecurity

USAA•San Antonio, TX

17h•Onsite

About The Position

The Senior IT Change Coordinator for Cybersecurity provides technical change governance for security controls, vulnerability remediation, identity services, endpoint protection, security monitoring, and cyber platforms. The role works with cybersecurity, technology risk, engineering, operations, audit, and business teams to evaluate security and operational impacts while enabling timely, controlled implementation of security changes. The position provides governance, risk oversight, and release coordination for enterprise network infrastructure. It ensures network changes are assessed, coordinated, tested, and implemented with minimal impact to business operations and technology services, and contributes to improvements in network change quality, service reliability, and Change and Release Management practices. The role is based in San Antonio, Texas, and requires working in the office four days per week. Relocation assistance is not available. USAA does not provide visa sponsorship for this role.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Six years of experience in IT change management, cybersecurity, technology risk, release management, or technical project management.
Advanced knowledge of ITIL and cybersecurity governance.
Demonstrated experience with security controls, vulnerability remediation, identity and access management, security operations, regulatory compliance, and cross-functional implementation coordination.
Advanced knowledge of cybersecurity risks, controls, governance, and remediation practices.
Ability to evaluate security impact, operational dependencies, evidence, and compensating controls.
Demonstrated experience coordinating complex security implementations or remediation programs.
Advanced written communication, risk articulation, facilitation, and audit support skills.
Strong knowledge of relevant regulatory, cybersecurity, and technology risk expectations.

Nice To Haves

ITIL 4, Security+, CISSP, CISM, CRISC, or comparable certification.
Experience with vulnerability management, IAM, security operations, cloud security, or endpoint security.
Experience supporting regulatory examinations, risk assessments, internal audits, or control testing.
Knowledge of NIST, FFIEC, ISO 27001, COBIT, or other relevant security frameworks.

Responsibilities

Facilitate complex or large IT change requests by meeting with requestors to review and audit requests and ensure they meet regulatory standards.
Determine the appropriate level of rigor based on the technical complexity and potential impact of changes.
Identify and resolve departmental quality issues that contribute to IT service delivery problems.
Partner with internal and external subject-matter experts to improve, synchronize, automate, and integrate process controls, including integration with other ITIL disciplines.
Understand how process controls are applied and interact; anticipate, mitigate, or ensure resolution of related issues.
Assist with internal and external reviews of the effectiveness of configuration management operations at USAA.
Serve as an escalation point for junior team members on moderately complex issues.
Recognize and escalate issues for proactive stakeholder communication and provide guidance toward resolution.
Consult on IT change and release management tools, processes, and artifacts.
Influence how the IT Change and Release organization and roles interact with customers and other ITIL disciplines.
May lead medium- to large-scale implementations.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Coordinate governance, risk oversight, and release activities for enterprise network infrastructure, ensuring changes are assessed, coordinated, tested, and implemented with minimal operational impact.