Senior IT Change Coordinator - Network Services
About The Position
The Senior IT Change Coordinator for Network Services provides technical governance, risk oversight, and release coordination for enterprise network infrastructure changes. The role works with network engineering, security, infrastructure, application, telecommunications, operations, and vendor teams to assess connectivity and service impacts, coordinate maintenance windows, and ensure changes include appropriate redundancy, validation, and recovery planning. It helps ensure network changes are assessed, coordinated, tested, and implemented with minimal impact to business operations and technology services, while improving network change quality, service reliability, and Change and Release Management practices. This position is based in San Antonio, Texas, and requires working in the office four days per week. Relocation assistance is not available. The role may lead medium- to large-scale implementations and serves as an escalation point for junior team members on moderately complex issues.
Requirements
- Bachelor's degree, or four years of relevant education and/or experience.
- Six years of experience in IT change management, release management, infrastructure operations, platform engineering, or technical project management.
- Advanced knowledge of ITIL, enterprise infrastructure, and operational controls.
- Demonstrated experience with servers, operating systems, virtualization, storage, middleware, hybrid cloud, resiliency, and maintenance coordination.
- Advanced knowledge of enterprise network technologies, operations, and maintenance practices.
- Ability to evaluate network dependencies, redundancy, implementation plans, and rollback strategies.
- Demonstrated experience coordinating complex network maintenance and modernization activities.
- Advanced facilitation, communication, and cross-functional stakeholder management skills.
- Strong understanding of service availability, operational risk, and regulatory control expectations.
Nice To Haves
- ITIL 4, Cisco, Juniper, cloud networking, or other relevant network certification.
- Experience with software-defined networking, network automation, or infrastructure as code.
- Experience supporting large-scale financial services, highly available, or regulated networks.
- Experience with network observability, performance management, or telecommunications services.
Responsibilities
- Facilitates complex or large IT change requests by meeting with requestors to review and audit requests and ensure they meet regulatory standards.
- Determines the appropriate level of rigor based on a change’s technical complexity and potential impact.
- Identifies and resolves departmental quality issues that contribute to IT service delivery problems.
- Partners with internal and external subject-matter experts to improve, synchronize, automate, and integrate process controls, including integration with other ITIL disciplines.
- Applies knowledge of process controls and their interactions to anticipate, mitigate, or resolve issues.
- Assists with internal and external reviews of the effectiveness of USAA configuration management operations.
- Serves as an escalation point for junior team members handling moderately complex issues.
- Recognizes and escalates issues for proactive stakeholder communication and provides guidance toward resolution.
- Provides consultation on IT change and release management tools, processes, and artifacts.
- Influences how the IT Change and Release organization and roles work with customers and other ITIL disciplines.
- May lead medium- to large-scale implementations.
- Ensures business activity risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- Coordinates enterprise network change governance and releases, including impact assessment, maintenance windows, redundancy, validation, and recovery planning.
Benefits
- Comprehensive medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off
- Paid holidays
- 16 paid volunteer hours
- Wellness programs
- Career path planning
- Continuing education support
- Potential pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
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What This Job Offers
Job Type
Full-time
Career Level
Senior
