IT Change Coordinator Senior - Infrastructure and Platform Services

USAA•San Antonio, TX

7d•$103,450 - $197,730•Hybrid

About The Position

The Senior IT Change Coordinator for Infrastructure and Platform Services provides technical change governance for complex software releases across the enterprise. The role covers enterprise servers, operating systems, virtualization, storage, middleware, and shared platforms. In partnership with engineering, operations, cloud, resiliency, and vendor teams, the coordinator evaluates infrastructure dependencies, coordinates maintenance activity, and ensures implementation and recovery plans protect service availability. This position is based in San Antonio, Texas, and requires working in the office four days per week. Relocation assistance is not available.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Six years of experience in IT change management, release management, infrastructure operations, platform engineering, or technical project management.
Advanced knowledge of ITIL, enterprise infrastructure, and operational controls.
Demonstrated experience with servers, operating systems, virtualization, storage, middleware, hybrid cloud, resiliency, and maintenance coordination.
Advanced knowledge of enterprise infrastructure operations and platform lifecycle practices.
Ability to evaluate infrastructure dependencies, resiliency, capacity, implementation plans, and recovery strategies.
Demonstrated experience coordinating complex maintenance activities across shared technology environments.
Advanced facilitation, written communication, and stakeholder management skills.
Strong understanding of operational risk, service reliability, and control requirements.

Nice To Haves

ITIL 4, cloud, virtualization, operating system, or infrastructure certification.
Experience with hybrid cloud, data center modernization, platform automation, or infrastructure observability.
Experience supporting high-availability, disaster recovery, or business continuity capabilities.
Experience coordinating enterprise patching or large-scale platform lifecycle events.

Responsibilities

Facilitate complex or large IT change requests by meeting with requestors to review and audit requests and ensure they meet regulatory standards.
Determine the appropriate level of rigor based on a change's technical complexity and potential impact.
Identify and resolve departmental quality issues that contribute to IT service delivery problems.
Partner with internal and external subject matter experts to improve, synchronize, automate, and integrate process controls, including integration with other ITIL disciplines.
Understand how process controls are applied and interact, anticipate issues, mitigate them, and ensure resolution.
Assist with internal and external reviews of the effectiveness of USAA's configuration management operations.
Serve as an escalation point for junior team members on moderately complex issues.
Recognize and escalate issues for proactive stakeholder communication and provide guidance toward resolution.
Provide consultation on IT change and release management tools, processes, and artifacts.
Influence how the IT Change and Release organization and roles work with customers and other ITIL disciplines.
May lead medium- to large-scale implementations.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.