Senior IT Change Coordinator - Cloud and DevOps

USAA•San Antonio, TX

14h•Hybrid

About The Position

The Senior IT Change Coordinator for Cloud and DevOps provides technical governance for cloud infrastructure, platform services, infrastructure as code, containers, and automated deployment pipelines. The role works with cloud engineering, platform engineering, DevOps, application, security, and operations teams to enable rapid delivery while maintaining effective automation, evidence, risk controls, resiliency, and recovery expectations. The position also provides governance, risk oversight, and release coordination for enterprise network infrastructure. It ensures network changes are assessed, coordinated, tested, and implemented with minimal impact to business operations and technology services, and contributes to improvements in network change quality, service reliability, and Change and Release Management practices. The work environment is flexible but requires the employee to be in the office four days per week. The position is based in San Antonio, Texas; relocation assistance is not available.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Six years of experience in IT change management, cloud engineering, DevOps, release management, platform engineering, or technical project management.
Advanced knowledge of ITIL, cloud operations, CI/CD, infrastructure as code, containers, and deployment automation.
Demonstrated experience implementing risk-based controls within automated delivery environments.
Ability to evaluate pipelines, infrastructure as code, cloud dependencies, evidence, and recovery strategies.
Demonstrated ability to balance delivery speed with risk-based governance and control requirements.
Advanced facilitation, technical communication, and cross-functional stakeholder management skills.
Strong understanding of cloud operational risk, security controls, resiliency, and compliance.
Must not require immigration support now or in the future; USAA does not provide visa sponsorship for this role.

Nice To Haves

ITIL 4, Azure, AWS, Google Cloud, Kubernetes, DevOps, or relevant automation certification.
Experience with Terraform, Bicep, CloudFormation, Ansible, or comparable infrastructure-as-code tools.
Experience with container orchestration, site reliability engineering, policy as code, or GitOps.
Experience designing automated change evidence, approvals, risk checks, or deployment controls.

Responsibilities

Facilitate complex or large IT change requests, meeting with requestors to review and audit requests and ensure they meet regulatory standards.
Determine the appropriate level of rigor based on a change's technical complexity and potential impact.
Identify departmental quality issues that contribute to IT service delivery issues and ensure they are resolved.
Partner with internal and external subject matter experts to improve, synchronize, automate, and integrate process controls, including integration with other ITIL disciplines.
Understand how process controls apply and interact, anticipate and mitigate issues, and ensure resolution where needed.
Assist with internal and external reviews of the effectiveness of USAA's configuration management operations.
Serve as an escalation point for junior team members handling moderately complex issues.
Recognize and escalate issues for proactive stakeholder communication and provide guidance toward resolution.
Consult on IT change and release management tools, processes, and artifacts.
Influence how the IT Change and Release organization and roles interact with customers and other ITIL disciplines.
May lead medium- to large-scale implementations.
Ensure business activity risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

Comprehensive medical, dental, and vision plans.
401(k).
Pension.
Life insurance.
Parental benefits.
Adoption assistance.
Paid time off program with paid holidays.
16 paid volunteer hours.
Wellness programs.
Career path planning and continuing education.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.