Senior IT Change Coordinator - Network Services

USAA•San Antonio, TX

5d•Hybrid

About The Position

The Senior IT Change Coordinator for Network Services provides technical governance and release coordination for enterprise network changes. The role works with network engineering, security, infrastructure, application, telecommunications, operations, and vendor teams to assess connectivity and service impact, coordinate maintenance windows, and ensure changes include appropriate redundancy, validation, and recovery planning. It provides governance, risk oversight, and release coordination for enterprise network infrastructure, ensuring changes are assessed, coordinated, tested, and implemented with minimal impact to business operations and technology services. The role also contributes to improvements in network change quality, service reliability, and Change and Release Management practices. This position is based in San Antonio, Texas, and requires working in the office four days per week. Relocation assistance is not available. USAA does not provide visa sponsorship for this role.

Requirements

Bachelor’s degree, or four years of relevant education and/or experience.
Six years of experience in IT change management, release management, infrastructure operations, platform engineering, or technical project management.
Advanced knowledge of ITIL, enterprise infrastructure, and operational controls.
Demonstrated experience with servers, operating systems, virtualization, storage, middleware, hybrid cloud, resiliency, and maintenance coordination.
Advanced knowledge of enterprise network technologies, operations, and maintenance practices.
Ability to evaluate network dependencies, redundancy, implementation plans, and rollback strategies.
Demonstrated experience coordinating complex network maintenance and modernization activities.
Advanced facilitation, communication, and cross-functional stakeholder management skills.
Strong understanding of service availability, operational risk, and regulatory control expectations.

Nice To Haves

ITIL 4, Cisco, Juniper, cloud networking, or other relevant network certification.
Experience with software-defined networking, network automation, or infrastructure as code.
Experience supporting large-scale financial services, highly available, or regulated networks.
Experience with network observability, performance management, or telecommunications services.

Responsibilities

Facilitate complex or large IT change requests by meeting with requestors to review and audit requests and ensure they meet regulatory standards.
Determine the appropriate rigor level based on a change’s technical complexity and potential impact.
Identify and resolve departmental quality issues that contribute to IT service delivery problems.
Partner with internal and external subject matter experts to improve, synchronize, automate, and integrate process controls, including integration with other ITIL disciplines.
Understand how process controls are applied and interact, anticipate issues, mitigate them, and ensure resolution.
Assist with internal and external reviews of the effectiveness of USAA’s configuration management operations.
Serve as an escalation point for junior team members on moderately complex issues.
Recognize and escalate issues for proactive stakeholder communication and provide guidance toward resolution.
Provide consultation on IT change and release management tools, processes, and artifacts.
Influence how the IT Change and Release organization and roles interact with customers and other ITIL disciplines.
May lead medium- to large-scale implementations.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Coordinate network change governance and releases, including impact assessment, maintenance windows, redundancy, validation, and recovery planning.