Senior AI Change Enablement Lead
UnitedHealth Group•Eden Prairie, MN
•$112,700 - $193,200•Remote
About The Position
The Senior AI Change Enablement Lead executes and scales enterprise AI change strategies in partnership with a senior AI Director. The role translates AI vision and strategy into measurable adoption outcomes and helps ensure that enterprise AI tools and solutions are designed, deployed, and embedded into everyday work. The position supports responsible AI use, workforce learning and skill-building, adoption measurement, and continuous improvement. The role may be performed by telecommuting from anywhere within the U.S., subject to UnitedHealth Group’s Telecommuter Policy.
Requirements
- At least 8 years of experience in enterprise change enablement or transformation roles, including training delivery, management, and instructional design.
- At least 5 years supporting large-scale technology or digital adoption efforts.
- At least 3 years developing metrics and consumable result communications for learning and adoption support.
- At least 2 years of fluent experience using Microsoft M365 Copilot, ChatGPT, and Claude Chat.
Nice To Haves
- Experience supporting AI, analytics, or automation initiatives.
- Prior partnership experience with Director-level technology leaders.
- Experience delivering workforce capability or enablement programs.
- Experience using communication platforms such as Viva Engage effectively.
- Bachelor’s degree in Technology, Business, Communications, or a related field, or equivalent experience.
- Experience managing implementation pilots or initiatives through execution and enterprise scale.
- Knowledge of AI models, agents, connectors, data ingestion for AI solutions, and emerging technologies.
- Demonstrated ability to influence senior stakeholders without direct authority in a complex, matrixed enterprise environment.
- Strong oral and written communication skills.
Responsibilities
- Partner with the AI Enablement Director to execute enterprise AI adoption strategy and priorities.
- Design, develop, and deploy AI-powered solutions for complex business challenges, emphasizing responsible AI use.
- Use enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement across business functions.
- Scope and evaluate emerging tools and trends, including Anthropic, OpenAI, Microsoft, Eva, and other leading technologies, to inform solution design and strategic innovation.
- Support learning and skill-building initiatives that implement AI tool adoption strategies.
- Contribute to and maintain organizational prompt libraries, toolkits, guidance, and best practices.
- Conduct audience analysis, develop persona-based change tactics, and perform adoption consultations and readiness assessments.
- Establish methods and metrics to track usage, behavior, and value realization indicators for continuous improvement.
- Program-manage AI learning pilots, including intake, prioritization, success criteria, metrics, and recommendations to scale or stop.
- Embed AI behaviors into operating rhythms such as MBRs, planning cycles, and leader expectations.
- Work with AI tool vendors to coordinate learning opportunities and advise on instructional design for learning delivery.
- Collaborate with organizational communications to effectively socialize AI productivity tool learning opportunities.
- Create executive-ready materials and updates to support CIO and AI leadership decision-making.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401k contribution, subject to eligibility requirements.
- Career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
