Manager AI Enablement & Organizational Change

Zscaler•Santa Clara, CA

1d•Hybrid

About The Position

Zscaler is seeking a Manager, AI Enablement & Organizational Change for a strategic, highly visible role driving change management across enterprise functions. The role supports adoption of AI technologies and automated tools, translating technical transformations into human-centered adoption experiences that build organizational capacity. It is a hybrid position based at Zscaler’s global headquarters in Santa Clara, California, with in-office work Tuesday through Thursday. The position reports to the Senior Manager, AI Enablement & Organizational Change in the Digital Employee Experience department. The manager leads end-to-end change strategies for high-visibility AI initiatives, partners with functional leaders and AI Champions to embed generative AI tools, custom agents, and automated workflows, and manages change impacts to limit stakeholder fatigue. The role also develops learning curricula and enablement resources, creates employee-facing communications, and measures adoption and training effectiveness through feedback loops, surveys, and qualitative KPIs.

Requirements

Demonstrated curiosity about and active exploration of AI tools, with a history of integrating new technologies into workflows and problem-solving.
At least 6 years of experience in organizational change management, digital transformation, technology enablement, or related fields.
At least 3 years leading change on large-scale, cross-functional programs.
Track record of designing, building, and deploying change management methodologies, toolkits, and communication plans from the ground up.
Deep experience developing and facilitating global sales or technical training curricula and using functional change champions to scale technology adoption.
Outstanding relationship-building skills, including experience advising senior leaders and coordinating across complex matrixed teams.

Nice To Haves

Track record of driving AI adoption and organizational enablement using custom AI agents, workflow automation, and enterprise AI platforms to improve operational efficiency and productivity.
Change management certification (such as Prosci or CCMP), or equivalent practical methodology experience, with understanding of project lifecycle governance and portfolio management.
Experience supporting change, training, or enablement within Go-To-Market (GTM) or Software Engineering divisions, and understanding of modern sales methodologies, pipeline operations, or software development lifecycles.

Responsibilities

Lead end-to-end change management strategies for high-visibility AI initiatives, including impact assessments, stakeholder mapping, communications, training, and post-go-live support.
Partner with functional leaders and AI Champions to create adoption pathways for generative AI tools, custom agents, and automated workflows.
Identify, sequence, and manage change impacts to mitigate stakeholder fatigue and support successful rollouts.
Co-create and deploy learning curricula, train-the-trainer frameworks, and self-service job aids to improve digital fluency and empower global super-users.
Develop employee-facing communication plans across digital platforms.
Establish feedback loops, pulse surveys, and qualitative KPIs to measure training effectiveness and diagnose resistance.