Manager AI Enablement & Organizational Change

Zscaler•Santa Clara, CA

2d•$124,000 - $155,000•Hybrid

About The Position

Zscaler is seeking a Manager, AI Enablement & Organizational Change for its Digital Employee Experience department. This strategic, highly visible role drives change management across enterprise functions to support adoption of AI technologies and automated tools. The manager will advise program managers, business stakeholders, and leaders, translating technical transformations into human-centered adoption experiences that help unlock organizational capacity. The role is hybrid and based at Zscaler’s global headquarters in Santa Clara, California, with in-office attendance Tuesday through Thursday, and reports to the Senior Manager, AI Enablement & Organizational Change.

Requirements

Demonstrated curiosity about and active exploration of AI tools, with a history of integrating new technologies into daily workflows and problem-solving.
At least 6 years of experience in organizational change management, digital transformation, technology enablement, or related fields.
At least 3 years leading change on large-scale, cross-functional programs.
Experience designing, building, and deploying change management methodologies, toolkits, and communication plans from the ground up.
Deep experience developing and facilitating global sales or technical training curricula and using functional change champions to scale technology adoption.
Outstanding relationship-building skills, including experience advising senior leaders and coordinating across complex matrixed teams.

Nice To Haves

Track record driving AI adoption and organizational enablement using custom AI agents, workflow automation, and enterprise AI platforms to improve operational efficiency and productivity.
Change management certification such as Prosci or CCMP, or equivalent practical methodology experience; understanding of project lifecycle governance and portfolio management.
Experience supporting change, training, or enablement within Go-To-Market or Software Engineering divisions, with knowledge of modern sales methodologies, pipeline operations, or software development lifecycles.

Responsibilities

Lead end-to-end change management strategies for high-visibility AI initiatives, including impact assessments, stakeholder mapping, communications, training, and post-go-live support.
Partner with functional leaders and AI Champions to create adoption pathways for generative AI tools, custom agents, and automated workflows, ensuring adoption is sustained.
Identify, sequence, and manage change impacts to mitigate change saturation and stakeholder fatigue, and help priority rollouts succeed.
Co-create and deliver learning curricula, train-the-trainer frameworks, and self-service job aids to build digital fluency and empower global super-users.
Create employee-facing communication plans across digital platforms and establish feedback loops, pulse surveys, and qualitative KPIs to assess training effectiveness and diagnose resistance.