Change Enablement, Analyst - Senior

UT Health San Antonio•San Antonio, TX

About The Position

Under limited supervision, the Change Enablement Analyst supports continuous improvement of change management processes to enable effective organizational change. The role leads organizational change management throughout project and initiative life cycles, including preparation for analysis, testing, training development, and communications. It also leads and mentors lower-level team members. The position leads project teams in assessing change impacts on business processes and technology, facilitates process and application changes aligned with strategic objectives, and develops and executes testing plans for enterprise application implementations and upgrades. It administers test documentation, reporting, and metrics, supports project-task analysis and reporting, and coordinates testing activities with project managers. The role also leads communication management on multiple enterprise-level projects. It develops project and change management plans, produces and distributes communications through channels such as SharePoint, websites, blogs, and social media, maintains knowledge repositories and style guides, and develops change communications intended to minimize organizational impact. The position documents changes, contributes to implementation plans, identifies opportunities to improve project communications, and mentors team members in implementation, testing, training, and organizational change management practices.

Requirements

Strong working knowledge of change management theory and methodologies, such as ADKAR.
Quality assurance abilities in a business software application environment.
Strong organizational, analytical, and decision-making skills, including the ability to resolve complex issues.
Strong verbal, written, and interpersonal communication skills.
Advanced knowledge and skills in Microsoft Office, SharePoint, social media, blogs, and cloud-based applications.
Knowledge and experience with leading project management strategies and best practices, and the ability to handle multiple project assignments and priorities.
Experience in technical writing and creating strategic messaging and communications.
Bachelor's degree in Organization Development, Business, Communications, Management Information Systems, or a related field.

Nice To Haves

Experience in change implementation in operational or functional areas such as HR, Finance, and IT.
Certified Software Test Professional (CSTP) certification.
Certified Change Management Professional (CCMP) certification.

Responsibilities

Lead project teams in identifying and analyzing the impact of changes to business processes and technology within affected organizations.
Facilitate changes to business processes and software application functionality on projects supporting strategic objectives.
Develop and execute testing plans for enterprise application implementations and upgrades.
Administer processes to ensure test documentation, status reporting, and test metrics are developed and communicated effectively and efficiently.
Lead organizational change management throughout project life cycles, including implementation, continuous improvement of methodologies, and test-cycle execution; conduct tester orientation and collaborate with the Project Manager to meet exit criteria.
Analyze, maintain, and report on related project tasks.
Analyze available information to understand changes to technology, business processes, and user experience resulting from software implementations and major application upgrades.
Mentor team members on project implementation, testing, training, and organizational change management best practices, and support their career and skills development.
Serve as Communication Manager on multiple enterprise-level projects, including building project or change management plans.
Administer the production and distribution of communication media, including SharePoint, websites, blogs, and social media, in support of the project life cycle.
Establish and administer a knowledge repository and style guides to support continuous improvement of communications processes.
Deliver change management and communication plans designed to minimize the impact of changes on the organization.
Document changes and collaborate with team members to develop tactical and strategic plans for communicating and implementing change.
Identify opportunities to improve project communications, including exploring new technologies.
Perform other duties as assigned.

Benefits

UT SELECT medical insurance offered free for employees, with family coverage available through payroll deduction.
$50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance at no cost, with options to purchase additional coverage.
Three dental insurance plan options through Delta Dental: two PPO plans and one dental HMO plan.
Two vision plan options offering standard or enhanced benefits.
Disability insurance providing income if a non-work-related illness or injury prevents the employee from working.
Flexible spending accounts for qualifying dependent day care and out-of-pocket health care expenses.
Retirement plan eligibility through TRS or ORP, with UT matching employee contributions to TRS; voluntary retirement programs are also available.
Front-loaded paid time off of 128 to 208 hours (16 to 26 days) based on years of service.
Extended Illness Bank accrual of 8 hours per month.
Paid family leave of up to 240 hours (6 weeks) after 6 months of consecutive employment.
12 set paid holidays each year.
Discounts on services, tickets, and gym membership.