Change Enablement, Analyst - Senior

UT Health San Antonio • San Antonio, TX

5d

About The Position

Under limited supervision, supports continuous improvement of change management processes to enable effective organizational change. Leads organizational change management across project and initiative life cycles, preparing for activities such as analysis, testing, training development, and communications. Leads and mentors lower-level team members.

The role supports enterprise application implementations and upgrades by analyzing how changes affect business processes, technology, and user experience; developing and executing testing plans; and administering test documentation, status reporting, and metrics. It also leads change management activities throughout the project life cycle, including implementation, methodology improvement, tester orientation, and coordination with Project Managers to meet exit criteria.

The position serves as Communication Manager on multiple enterprise-level projects, developing project or change management plans and producing and distributing communications through channels such as SharePoint, websites, blogs, and social media. It maintains knowledge repositories and style guides, develops change management and communication plans to minimize organizational impact, documents changes, and identifies ways to improve project communications, including through new technologies. The role also provides project-task analysis and reporting, mentors team members, and performs other duties as assigned.

Requirements

• Bachelor's degree in Organization Development, Business, Communications, Management Information Systems, or a related field.
• Strong working knowledge of change management theory and methodologies, such as ADKAR.
• Quality assurance abilities in a business software application environment.
• Strong organizational, analytical, and decision-making skills, including the ability to resolve complex issues.
• Strong verbal, written, and interpersonal communication skills.
• Advanced knowledge and skills in Microsoft Office, SharePoint, social media, blogs, and cloud-based applications.
• Knowledge and experience with project management strategies and best practices, and the ability to handle multiple project assignments and priorities.
• Experience in technical writing and creating strategic messaging and communications.

Nice To Haves

• Experience implementing change in operational or functional areas such as HR, Finance, and IT.
• Certified Software Test Professional (CSTP) certification.
• Certified Change Management Professional (CCMP) certification.

Responsibilities

• Lead project teams in identifying and analyzing the impact of changes to business processes and technology within affected organizations.
• Facilitate changes to business processes and software application functionality on projects that support strategic objectives.
• Develop and execute testing plans for enterprise application implementations and upgrades.
• Administer test documentation, status reporting, and test metrics, ensuring they are developed and communicated using effective and efficient practices.
• Lead organizational change management throughout the project life cycle, including implementation, continuous improvement of methodologies, and execution of test cycles.
• Conduct tester orientation and collaborate with the Project Manager to ensure project exit criteria are met.
• Analyze, maintain, and report on related project tasks.
• Gather and analyze information about changes to technology, business processes, and user experience resulting from software implementations and major application upgrades.
• Mentor team members on project implementation, testing, training, and organizational change management best practices, and support their career and skills development.
• Serve as Communication Manager on multiple enterprise-level projects, including developing project or change management plans.
• Administer the production and distribution of project communications through SharePoint, websites, blogs, and social media.
• Establish and administer knowledge repositories and style guides to support continuous improvement of communications processes.
• Deliver change management and communication plans designed to minimize the impact of changes on the organization.
• Document changes and collaborate with team members to develop tactical and strategic plans for communicating and implementing change.
• Identify opportunities to improve project communications, including exploring new technologies.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior