Change Manager Senior Lead

FIS Global•New York, NY

4d•$125,850 - $213,950

About The Position

The Change Manager Senior Lead will lead enterprise change as AI reshapes how work gets done at FIS. The role helps move agreed work and workforce models into day-to-day operations and sustain adoption at scale, supporting the redesign of work around AI, automation and new ways of working. It is not a traditional communications-led role: the position assesses what changes mean for leaders, employees, stakeholders, behaviors and ways of working, and helps teams envision work with AI embedded in workflows. The role partners with functions, Workforce Architects, Product, Technology and Business Partners from discovery through launch. It builds adoption into solutions, identifies readiness risks and resistance, measures adoption and behavioral change, and feeds evidence and operational learning back into work and workforce design. The Change Manager Senior Lead also uses AI responsibly to develop change deliverables, equips teams to review AI outputs and exercise human oversight, and develops reusable change patterns and a work-redesign change-management playbook.

Requirements

Experience executing large-scale enterprise change programs.
Experience supporting technology programs, digital products or technology-enabled transformation.
Practical understanding of how AI, automation and agents change work, roles, skills, behaviors and decisions.
Demonstrated ability to use AI efficiently to produce high-quality, audience-appropriate work through effective prompting, iterative refinement, critical evaluation and accountable human review, and to explain and defend the reasoning and evidence behind final deliverables.
Strong consulting, facilitation, stakeholder-management and executive-communication skills.
Ability to push boundaries, operate in ambiguity and turn creative ideas into executable plans.
Experience using evidence and feedback to measure adoption and behavioral change and improve outcomes.
Ability to work alongside workforce architecture, product, technology and Business Partner teams with clear hand-offs and no duplication of accountability.

Nice To Haves

Product management, product operations or service-design experience.
AI-enabled workflow, intelligent automation or agentic transformation experience.
Organization design, operating-model or skills-transformation experience, with an understanding of how workforce decisions affect adoption.
Financial-services experience; useful but not required.

Responsibilities

Lead large-scale enterprise change initiatives related to AI-enabled work redesign, from early pilots through enterprise scale.
Assess the implications of agreed work and workforce changes for leaders, employees, stakeholders, behaviors, controls and ways of working.
Own the change strategy, sponsorship model, stakeholder engagement, readiness, communications, leader enablement, employee engagement, learning and transition support.
Partner with functions, Workforce Architects, Product, Technology and Business Partners from discovery through launch so adoption is built into solutions.
Identify readiness risks and resistance early, and design interventions to embed and sustain new work and workforce models.
Establish adoption baselines, measure adoption and behavioral change, and identify post-launch barriers.
Feed adoption evidence and operational learning back to functions and Workforce Architects to improve work and workforce design.
Use AI to synthesize stakeholder input and develop change-impact assessments, communications, learning materials and leadership briefings; validate accuracy, tone, audience needs and organizational context.
Equip teams to prompt effectively, critically review AI outputs and apply human-in-the-loop responsibilities, including when to intervene, obtain approval or escalate.
Develop reusable change patterns and operationalize a work-redesign change-management playbook.
Challenge incremental thinking and help leaders imagine fundamentally different ways of working.