Senior Catering Sales Manager
About The Position
Responsible for proactively soliciting group and catering business, with accountability for large group or other customer segments offering significant revenue potential. The role actively upsells opportunities to maximize property revenue, aligns customer profiles with appropriate products, achieves personal and team revenue goals, and ensures business is handed over properly and promptly for service delivery in accordance with brand standards. It also creates opportunities to grow the account base through customer interactions. The position targets and develops group and catering business, handles complex opportunities and customer expectations, builds relationships with new and existing customers and community stakeholders, and supports the operational aspects of booked business. The role delivers The Ritz-Carlton’s customer service and brand standards throughout the sales process.
Requirements
- Either a two-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, plus five years of experience in sales and marketing or a related professional area; or a four-year bachelor’s degree in one of those fields, plus three years of relevant experience.
Responsibilities
- Target group and catering accounts, markets, and segments with an emphasis on proactive solicitation and account saturation.
- Partner with group and catering colleagues to manage business opportunities effectively.
- Respond to and manage large and complex incoming group and catering opportunities for the property.
- Identify, qualify, and solicit new group and catering business to achieve personal and property revenue goals.
- Focus sales efforts on accounts with significant potential revenue.
- Develop effective group and catering sales plans and actions.
- Work with partners to develop creative ideas and proposals for group and catering events.
- Maximize revenue by upselling packages and creative food and beverage offerings.
- Assess market conditions, including competitors, economic trends, supply, and demand, and sell effectively in that context.
- Close the best opportunities based on market conditions and property needs.
- Use negotiation and creative selling skills to close business and negotiate contracts.
- Handle complex business opportunities with significant revenue potential and customer expectations.
- Build and strengthen relationships with existing and new customers to generate future bookings through activities such as sales calls, entertainment, FAM trips, and trade shows.
- Develop community relationships to expand the customer base for group and catering sales.
- Provide excellent customer service to grow account share.
- Manage and develop relationships with key internal and external stakeholders.
- Use sales resources and administrative or support staff.
- Use the intranet for resources and information.
- Participate in site visits.
- Develop and facilitate the execution of contracts as required.
- Execute and support operational aspects of booked business, including proposals, contracts, and customer correspondence.
- Apply the brand’s Customer Service Standards and the property’s Brand Standards throughout the sales process.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
