Senior Catering Sales Manager

Hilton Rosemont•Rosemont, IL

4d•Onsite

About The Position

This role prospects and solicits corporate markets to generate new catering business to ensure monthly/annual catering goals are met. The Senior Catering Sales Manager plans and administers all catering events by assuring that necessary duties are accomplished. This includes maintaining established customer relations and generating new relationships through consistent solicitation via phone calls, emails, and local outside sales calls. The role requires handling account details, conducting property tours, preparing for site inspections, and building relationships with the competitive set for referrals. The position also involves attending industry events, conducting local outside sales calls, meeting budgeted sales goals for food, beverage, room rental, and audio/visual, and managing time and workload with attention to detail. Sales leads must be responded to within 24 hours, and weekly sales calls are conducted to build relationships and solicit new opportunities. Communication with the Sales and Catering team occurs in S&C meetings. The role involves working with clients to determine specific needs and design programs, detailing all events, creating BEOs, and following through on details with the Banquet Supervisor, banquet staff, and client. Working events as required and welcoming group contacts upon arrival to ensure satisfaction are also key aspects. Responsibilities are subject to change to best meet the needs of the hotel.

Requirements

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Requires good communication skills, both verbal and written.
Most tasks are performed independently or in a team environment with the employee acting as a team leader.
Must possess basic computer skills.
Knowledge of hotels and competitive markets.
Ensure that guest satisfaction is consistently obtained and maintained.
Ability to make decisions with only general policies and procedures available for guidance.

Nice To Haves

Minimum requirement of ten new, ten old, and ten existing target account calls monthly.

Responsibilities

Prospects and solicits corporate markets to generate new catering business.
Maintains established customer relations and generates new relationships.
Consistently solicits new clients through phone calls, emails and local outside sales calls.
Handles account details so that all pertinent aspects of solicitation and closing are complete and documented.
Conducts property tours and prepares information for site inspections.
Conducts competitive set site tours; build relationship with competitive set to gain referrals.
Attends industry related meetings and events.
Conducts local outside sales calls to promote the hotel and review competition reader boards to develop leads.
Meets budgeted sales catering goals of food, beverage, room rental, and audio/visual.
Responsible for monthly forecast reports.
Manages time and workload with attention to detail.
Responds to sales leads within 24 hours.
Conducts weekly sales calls to build on existing relationships and solicit new opportunities.
Communicates with Sales and Catering team in S&C meetings with written materials.
Works with clients to determine specific needs and designs a program to fit the requirements outlined by the client.
Responsible for detailing of all events.
Creates BEO and follows through on all details with Banquet Supervisor, banquet staff and client.
Works events as required.
Welcomes group contacts upon arrival at function to ensure satisfaction.