Senior Business Transformation Manager

Fifth Third Bank • Cincinnati, OH

2d

About The Position

The Senior Business Transformation Manager partners with executive management and cross-functional leaders across Operations, Information Technology, and Lines of Business to identify, prioritize, and execute strategic initiatives that deliver measurable business outcomes and enterprise value. The role leads the development of strategy, business objectives, program structures, future-state process design, and value realization frameworks.

The manager oversees multiple complex transformation initiatives, ensuring alignment with enterprise priorities and customer experience goals. The role influences leaders across the organization to redesign business processes and operating models, and operates with substantial autonomy and accountability for delivery, outcomes, and stakeholder alignment. It also ensures risk management practices align with organizational standards.

The position may oversee project resources or junior team members and provides mentorship, coaching, and performance guidance as appropriate. It is based in Cincinnati, Ohio.

Requirements

• Bachelor's degree in a related field.
• 8–10+ years of relevant business experience with significant transformation leadership.
• Demonstrated experience leading complex, cross-functional transformation programs.
• Strong ability to influence executive stakeholders and drive alignment.
• Advanced strategic thinking, business acumen, and problem-solving capability.
• Excellent written and verbal communication skills, including executive presentation experience.
• Strong leadership, facilitation, negotiation, and conflict resolution skills.
• Experience operating effectively within a matrixed organization.
• Proficiency in Microsoft Office tools.

Nice To Haves

• Master’s degree.
• Lean Six Sigma or equivalent experience.

Responsibilities

• Lead implementation of strategic transformation initiatives aligned to the corporate vision.
• Partner with executive sponsors to define initiatives, including objectives, scope, epics, features, resources, budgets, timelines, and risks.
• Oversee delivery of multiple concurrent initiatives, ensuring outcomes are achieved within budget and timelines.
• Drive program governance, communication, risk management, and issue resolution across workstreams.
• Influence cross-functional alignment and decision-making across business, operations, and technology teams.
• Ensure initiatives deliver measurable value and sustainable outcomes.
• Cultivate a culture of collaboration, accountability, and continuous improvement.
• Lead integration of Lean Six Sigma and product lifecycle management into operating models.
• Guide change management strategy and execution to ensure adoption and value realization.
• Coach and mentor managers and team members to build organizational capability.
• Provide mentorship, coaching, and performance guidance to project resources or junior team members as appropriate.

Benefits

• Comprehensive benefits programs designed to support employees and their families’ physical, financial, emotional, and social well-being.
• Eligibility to participate in an incentive compensation plan, with payments based on company, line of business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior