Senior Business Systems Analyst
About The Position
Procore is seeking a Senior Business Systems Analyst to join its IT Infrastructure & Operations organization on the Digital Employee Experience team. The role improves IT operations by turning loosely defined business problems into clear processes, actionable requirements, and measurable results. The analyst uses structured, data-driven approaches to understand work, identify root causes, and design improvements that reduce friction, cost, and risk for employees. The analyst partners with project managers, process owners, engineering teams, system administrators, and vendors across multiple initiatives and business domains, with an emphasis on process reengineering, practical data analysis, and stakeholder collaboration. The position reports to the Senior Director, Digital Employee Experience. Austin is the preferred location, though other locations may be considered. In-person collaboration may be needed for workshops and working sessions. The posting says Procore is looking for someone to join immediately.
Requirements
- Bachelor’s degree in Business, Information Systems, or a related field, or equivalent practical experience.
- 3–5 years of experience in business systems analysis, business analysis, process improvement, or a comparable role.
- Demonstrated experience improving or reengineering business processes from initial problem discovery through implementation and measurable outcomes.
- A structured, analytical approach to identifying root causes, organizing incomplete or unstructured information, and using data to support decisions.
- Proficiency with spreadsheets and experience creating process maps and clear visuals using tools such as Lucidchart, Visio, or Miro.
- Experience translating business needs into requirements, workflows, user stories, or acceptance criteria.
- Strong facilitation and communication skills, including building relationships with process owners and working effectively with technical and nontechnical stakeholders.
- Ability to manage competing priorities, adapt as needs change, and maintain follow-through and accountability across teams.
Nice To Haves
- Experience supporting enterprise IT, digital workplace, or IT service management functions.
- Experience in a SaaS company.
- Familiarity with ITIL, Lean, Six Sigma, BPMN, or Agile.
- Related certifications.
Responsibilities
- Lead stakeholder interviews, discovery sessions, and workshops to understand current processes, clarify business problems, and identify improvement opportunities.
- Map current-state workflows with flowcharts, swimlanes, and other process documentation, clarifying ownership, handoffs, dependencies, and gaps.
- Design future-state processes with practical guardrails, defined responsibilities, and success measures.
- Identify, organize, and reconcile relevant data from different sources, and conduct targeted analysis to explain what is happening and why.
- Partner with technical specialists when data extraction or deeper technical expertise is needed, and translate findings into clear visuals and recommendations.
- Translate improvement opportunities into actionable requirements, user stories, and acceptance criteria tied to business objectives.
- Work with project managers and process owners to evaluate options, surface tradeoffs, and support delivery across concurrent initiatives and operational issues.
- Support testing, stakeholder validation, and operational readiness to ensure changes meet business needs and work in practice.
- Track improvements through implementation, assess outcomes against success measures, and recommend adjustments when needed.
- Communicate findings, risks, and decisions to operational and executive audiences, and develop reusable process documentation and standards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
