Senior Business Program Manager

Microsoft • Mountain View, CA

1d • Onsite

About The Position

The Senior Business Program Manager works within Microsoft Customer & Partner Solutions (MCAPS-Core), specifically the Customer & Commercial Success organization, which connects planning, execution, services, and field activation to carry out Microsoft’s commercial strategy. The role supports customer outcomes and business growth through coordinated, customer-focused programs.

Based at the Global Experience Center in Silicon Valley, the position delivers customer experiences for Microsoft’s most strategic customers. It is responsible for delivering more than 200 customer executive briefings aligned with Microsoft’s go-to-market priorities and supporting sales revenue. The role leads complex, cross-functional program portfolios, establishes governance and success measures, and develops scalable, secure business solutions aligned with long-term priorities.

The position requires a bachelor’s degree and at least six years of relevant experience, or equivalent experience. The successful candidate must meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check at hire or transfer and every two years thereafter.

Requirements

• Bachelor’s degree in Business, Operations, Finance, or a related field and at least 6 years of experience in program management, process management, or process improvement, or equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• Experience translating customer business priorities into strategic executive engagements that accelerate transformation, strengthen relationships, and drive measurable business outcomes.
• Understanding of AI, cloud computing, cybersecurity, and emerging technologies, and the ability to connect technology innovation to enterprise business value.
• Executive communication, storytelling, and facilitation skills, including experience delivering compelling, personalized experiences for senior business leaders.
• Experience leading complex, high-visibility programs across matrixed organizations, with strategic judgment, operational excellence, and the ability to influence without authority.
• Experience using customer insights, business intelligence, and continuous innovation to elevate executive engagement programs, improve customer experiences, and demonstrate measurable business impact.

Responsibilities

• Deliver more than 200 customer executive briefings aligned with Microsoft’s go-to-market priorities and supporting sales revenue.
• Lead portfolios of highly complex programs and cross-functional execution.
• Establish program governance, objectives, timelines, resource plans, and success criteria.
• Drive accountability across stakeholders and improve processes through operational excellence and continuous optimization.
• Shape program strategy and roadmaps, identify opportunities, and solve complex business challenges.
• Conduct market and business analysis and align programs with long-term business goals and priorities.
• Ensure security and compliance requirements are met.

Benefits

• Certain roles may be eligible for benefits and other compensation; additional benefits and pay information is provided through Microsoft’s careers website.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior