Senior Business Program Manager

Microsoft • Mountain View, CA

1d • $116,900 - $222,600

About The Position

The Senior Business Program Manager is part of Microsoft Customer & Partner Solutions (MCAPS-Core), within the Customer & Commercial Success organization. MCAPS-Core aligns product, engineering, marketing, sales, customer success, and partners to accelerate customer outcomes and business growth. Customer & Commercial Success translates Microsoft’s commercial strategy into execution at scale across planning, execution, services, and field activation. The role supports customer experiences for Microsoft’s most strategic customers at the Global Experience Center in Silicon Valley.

The position delivers more than 200 customer executive briefings aligned with Microsoft’s go-to-market priorities, supporting sales revenue in a highly competitive corridor. It leads complex, cross-functional programs and develops scalable, secure business solutions, improving operations and connecting technology innovation with business goals.

Requirements

• Bachelor’s degree in Business, Operations, Finance, or a related field and 6+ years of experience in program management, process management, or process improvement, or equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• Experience translating customer business priorities into strategic executive engagements that accelerate transformation, strengthen relationships, and drive measurable business outcomes.
• Understanding of AI, cloud computing, cybersecurity, and emerging technologies, and ability to connect technology innovation to enterprise business value.
• Executive communication, storytelling, and facilitation skills, including experience delivering compelling, personalized experiences for senior business leaders.
• Experience leading complex, high-visibility programs across matrixed organizations, with strategic judgment, operational excellence, and ability to influence without authority.
• Experience using customer insights, business intelligence, and continuous innovation to improve executive engagement programs and customer experiences and demonstrate measurable business impact.

Responsibilities

• Deliver more than 200 customer executive briefings aligned with Microsoft’s go-to-market priorities and supporting sales revenue.
• Lead portfolios of highly complex programs; establish governance, objectives, timelines, resources, and success criteria.
• Drive accountability across stakeholders and improve processes through operational excellence and continuous optimization.
• Shape program strategy and roadmaps, identify opportunities, solve complex business challenges, and conduct market and business analysis.
• Ensure security and compliance requirements are met and align programs with long-term business goals and priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior