Senior Business Operations Support Specialist
About The Position
This standard operations position performs a wide range of operations support activities. The role ensures consistent and effective creation of non-design work orders and service and material purchase requisitions, and performs work order reconciliation where needed. It supports data integrity and process adherence by maintaining accuracy in operating systems, while also supporting automation opportunities and providing backup administrative support as required. The position works with Operations business units and their customers to process requests accurately and promptly, resolve SAP-related barriers, support automation development and use, and maintain effective partnerships with stakeholders. Xcel Energy describes its work model as hybrid, with many roles expected onsite three days per week (Tuesday–Thursday); expectations vary by role, team, and business needs.
Requirements
- High school diploma or GED.
- At least five years of experience in construction, design, maintenance, or operations.
- Good understanding of the area's regular work functions, including work order creation, purchase requisition creation, Capital/O&M policy, and operations functions.
- Demonstrated ability to manage work activities to meet customer and/or internal stakeholder requirements.
- Established analytical and problem-solving skills.
- Demonstrated ability to build and maintain effective working relationships.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Excel or other spreadsheet tools.
- Ability to retrieve and manipulate data from reporting tools.
- Knowledge of and ability to use a wide range of computer software applications, including Microsoft products and SAP.
Nice To Haves
- Previous experience working with SAP.
- Bachelor's degree in Business Administration, Construction Management, or a related field.
- Previous experience in the utility industry.
Responsibilities
- Manage non-design work order creation, purchase requisition creation, and/or work order reconciliation for Operations business needs.
- Assist business unit customers with SAP errors related to work order release, purchase requisition release, and other barriers to work.
- Support development and implementation of automation for the relevant workstreams, and assist business units with training and use of automation.
- Communicate and work effectively with business units; build and leverage stakeholder and customer partnerships at various levels to maximize productivity, utilization, and operational efficiency.
- Maintain thorough knowledge of work processes, Capital and O&M requirements, vendors and contracts, safety requirements, and other information needed for the role.
- Ensure requests are processed accurately and in a timely manner.
- Provide backup administrative support functions as required.
Benefits
- Spot On Bonus
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Flexible Spending Account
- Health Care Flexible Spending Account
- Health Savings Account (if enrolled in an eligible health plan)
- Limited-Purpose FSA (if enrolled in an eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability
- Long-term disability
- Employee Assistance Program
- Fitness Center Reimbursement (if enrolled in an eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off
- Holidays
- Volunteer Paid Time Off
- Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
